What are the responsibilities and job description for the DMV Clerk position at Bonner County Human Resources and Risk Management?
This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2528607
Bonner County Job Description
Page 1 of 3 Revised on 07/11/2024
JOB TITLE: DMV CLERK
Department: Department of Motor Vehicles
Supervisor: DMV Director
Supervision Exercised: NONE
Exempt Status: Hourly
Benefits Eligibility Status: Eligible
BOCC Approval: 03/22/2017
Summary
Primary responsibilities of this position include the following: deliver
excellent customer service
both in person and on the phone. Handle customer, dealership and
financial institution
transactions, process applications for titles, collect Idaho sales tax,
process vehicle registration
and other DMV related services. Accuracy is critical. Interpret, apply
and explain provisions of
the Idaho vehicle code and departmental rules, regulations and policies
to ensure proper title
or registration type. Perform general clerical duties and balance cash
drawer and credit card
receipts at the close of each day. Review forms and documents from the
customer for
compliance with policies, procedures and laws. Collect and maintain
confidentiality and
security of customer sensitive personal information in compliance with
state privacy laws. Keep
current on changes in legislation, administrative rules, and agency
policies. Can be high volume
and high stress at times.
Work typically involves regular and recurring work situations that
require a moderately high
degree of complexity as incumbent operates from well-established
policies but must frequently
use judgment in difficult situations in helping customers obtain title
and registration. Work
typically requires the ability to multitask under minimal supervision on
duties and
responsibilities that require the ability to carry out instructions and
to solve practical problems.
Communicates most frequently with others outside the organization
including members of the
public, in person, via phone and in writing. Also communicates regularly
within the department
with coworkers and supervisors and with other departments within the
County. Work has a
distinct impact on the operations of the departments efficiency and
effectiveness. Work also
has a distinct impact on the County and State in generating and
collecting revenue. Work is
typically performed in an office environment with occasional exposure to
outdoor conditions
when the incumbent inspects vehicles. Does not typically involve travel.
Essential Functions
The essential functions include, but are not limited to, the following
duties and responsibilities
which are not listed in any particular order of priority and may be
amended or added to by the
County at any time:
Provides assistance to the public in attaining title and registration to
a variety of vehicles
including, but not limited to, automobiles, boats, ATVs, mobile homes,
motor homes,
utility and travel trailers, and commercial trucks and trailers. Issues
temporary vehicle
Bonner County Job Description
Page 2 of 3 Revised on 07/11/2024
registrations and issues new, replacement and temporary disability
placards.
Intermittent high stress during periods of heavy activity. Accuracy is
critical.
Based on information received from the customer, determines conformance
with
title/registration requirements and explains, verbally or in writing,
What Additional
information or actions may be needed to complete transactions.
Conducts inspections of vehicle serial numbers by physically inspecting
the vehicle for
such numbers. May require research to locate serial numbers and
knowledge of
procedures when numbers cannot be located. Assigns HIN numbers for
untitled/registered boats.
Calculates and collects Idaho sales tax on the purchase of vehicles when
not collected by
dealers.
Assists members of th e public, title companies, and financial agencies
in converting
manufactured homes to real property.
Conducts daily balance of cash, check and credit card transactions to
State report and to
individual cash drawer(s). Verifies all sticker transactions issued each
day. Verifies title
transactions each day prior to sending the report to the designated
state agencies.
Processes new and renewal license registrations and title transactions
sent by mail.
Provides Verbal Or Written Communication Of Additional Requirements
needed for
transactions not able to be completed.
Processes title applications for local and out-of-state dealerships and
financial
institutions. Provides verbal or written communication of additional
Requirements
needed for transactions not able to be completed.
Completes appropriate forms and processes required for refunds or
cancellation of
transactions in compliance with state auditor requirements.
Answers phones, greets customers and answers inquiries related to
registration and r
please see: https://idahoworks.gov/jobs/2528607
Bonner County Job Description
Page 1 of 3 Revised on 07/11/2024
JOB TITLE: DMV CLERK
Department: Department of Motor Vehicles
Supervisor: DMV Director
Supervision Exercised: NONE
Exempt Status: Hourly
Benefits Eligibility Status: Eligible
BOCC Approval: 03/22/2017
Summary
Primary responsibilities of this position include the following: deliver
excellent customer service
both in person and on the phone. Handle customer, dealership and
financial institution
transactions, process applications for titles, collect Idaho sales tax,
process vehicle registration
and other DMV related services. Accuracy is critical. Interpret, apply
and explain provisions of
the Idaho vehicle code and departmental rules, regulations and policies
to ensure proper title
or registration type. Perform general clerical duties and balance cash
drawer and credit card
receipts at the close of each day. Review forms and documents from the
customer for
compliance with policies, procedures and laws. Collect and maintain
confidentiality and
security of customer sensitive personal information in compliance with
state privacy laws. Keep
current on changes in legislation, administrative rules, and agency
policies. Can be high volume
and high stress at times.
Work typically involves regular and recurring work situations that
require a moderately high
degree of complexity as incumbent operates from well-established
policies but must frequently
use judgment in difficult situations in helping customers obtain title
and registration. Work
typically requires the ability to multitask under minimal supervision on
duties and
responsibilities that require the ability to carry out instructions and
to solve practical problems.
Communicates most frequently with others outside the organization
including members of the
public, in person, via phone and in writing. Also communicates regularly
within the department
with coworkers and supervisors and with other departments within the
County. Work has a
distinct impact on the operations of the departments efficiency and
effectiveness. Work also
has a distinct impact on the County and State in generating and
collecting revenue. Work is
typically performed in an office environment with occasional exposure to
outdoor conditions
when the incumbent inspects vehicles. Does not typically involve travel.
Essential Functions
The essential functions include, but are not limited to, the following
duties and responsibilities
which are not listed in any particular order of priority and may be
amended or added to by the
County at any time:
Provides assistance to the public in attaining title and registration to
a variety of vehicles
including, but not limited to, automobiles, boats, ATVs, mobile homes,
motor homes,
utility and travel trailers, and commercial trucks and trailers. Issues
temporary vehicle
Bonner County Job Description
Page 2 of 3 Revised on 07/11/2024
registrations and issues new, replacement and temporary disability
placards.
Intermittent high stress during periods of heavy activity. Accuracy is
critical.
Based on information received from the customer, determines conformance
with
title/registration requirements and explains, verbally or in writing,
What Additional
information or actions may be needed to complete transactions.
Conducts inspections of vehicle serial numbers by physically inspecting
the vehicle for
such numbers. May require research to locate serial numbers and
knowledge of
procedures when numbers cannot be located. Assigns HIN numbers for
untitled/registered boats.
Calculates and collects Idaho sales tax on the purchase of vehicles when
not collected by
dealers.
Assists members of th e public, title companies, and financial agencies
in converting
manufactured homes to real property.
Conducts daily balance of cash, check and credit card transactions to
State report and to
individual cash drawer(s). Verifies all sticker transactions issued each
day. Verifies title
transactions each day prior to sending the report to the designated
state agencies.
Processes new and renewal license registrations and title transactions
sent by mail.
Provides Verbal Or Written Communication Of Additional Requirements
needed for
transactions not able to be completed.
Processes title applications for local and out-of-state dealerships and
financial
institutions. Provides verbal or written communication of additional
Requirements
needed for transactions not able to be completed.
Completes appropriate forms and processes required for refunds or
cancellation of
transactions in compliance with state auditor requirements.
Answers phones, greets customers and answers inquiries related to
registration and r