Mental Health Case Manager

Established in 1970, Boley Centers, Inc., is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. Boley Centers has an opportunity for a Mental Health Case Manager. The Case Manager plays a vital role in supporting Boley Centers' mission, to provide comprehensive and compassionate care to individuals with serious mental illness, especially those who are at risk of hospitalization or loss of housing. Working within our Supported Housing and Residential Services department, the Case Manager will manage a caseload of clients, assisting them in maintaining stable housing and accessing essential resources to support their overall well-being. This role involves developing individualized care plans, coordinating with healthcare providers and connecting clients to mental health and community resources to improve their stability and quality of life.

BENEFITS

• 10 paid holidays per year
• Paid Time Off
• Medical/Dental/Vision/Life Insurance
• Tuition reimbursement
• Continuing education, reimbursement for professional certifications, licensure and qualified supervision

EDUCATION AND EXPERIENCE

Bachelor’s degree in Human Services, Social Work, Psychology or a related field required. Education must be from an accredited school, college or university.  

At least 2 years of experience working in a related field, such as mental health, social work or housing services.

SPECIAL REQUIREMENTS

Valid Florida driver's license, own transportation vehicle and vehicle insurance required.

Must pass a Level II background check and drug screen. 

DUTIES/RESPONSIBILITIES

Client Engagement and Assessment

• Engage clients in person and by phone to build a supportive, trusting relationship, conduct thorough assessments to understand each clients' needs, strengths and goals and develop and implement individualized care plans that address mental health, housing stability and other essential needs.

Care Coordination and Resource Linkage

• Coordinate services with healthcare providers, social service agencies and other community resources to ensure clients have comprehensive support. 
• Provide referrals to appropriate services for mental health, substance abuse, medical care, financial assistance and vocational support.
• Assess clients for eligibility of Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Veteran’s Administration (VA) benefits, housing benefits and public benefits and assist them in obtaining eligible benefits.
• Be culturally humble and linguistically competent - the care coordination process demonstrates respect for and builds on the values, preferences, beliefs, culture and identity of the clients served, and their communities. This includes services and supports that affect clients' overall well-being, such as primary physical health care, housing and social connectedness.

Crisis Intervention

• Provide frequent contact for the first 30 days of services, ranging from daily to a minimum of three times per week.
• Consider clients' safety needs, level of independence and their wishes when establishing contact schedules. This includes telephone contact or face-to-face contact (which may be conducted electronically). Leaving voicemail is not considered contact. If individuals do not respond attempted contacts, must document the clinical record and make active attempts to locate and engage clients.
• Monitor client progress and assess for any potential crises or risks, intervening when needed to prevent hospitalization or loss of housing.
• Support clients in crisis situations, following established protocols, to maintain client safety and stability. 

Documentation and Compliance

• Maintain accurate, timely and confidential client records in accordance with Boley Centers' policies and funder requirements and ensure documentation meets compliance standards and supports program objectives.

Advocacy and Education

• Advocate for clients' needs within the community and with other service providers.
• Educate clients and families on managing mental health symptoms, navigating housing processes and utilizing available resources.

Florida’s Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups.  For more information, please visit https://info.flclearinghouse.com.

Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Boley Centers is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use. EOE/ADA/VETERANS/DFWP