What are the responsibilities and job description for the Director Customer Management position at Boghossian Group?
Role Description
This is a full-time hybrid role for a Director of Customer Management based in Birmingham, AL, with the flexibility to work remotely as needed. The Director will oversee customer relationship management, lead a team of professionals, and develop strategies to ensure customer satisfaction and retention. They will manage and optimize customer programs while collaborating with the sales team to align objectives, analyze data, and identify growth opportunities.
Qualifications
- Proven Analytical Skills to interpret data, generate insights, and inform decision-making
- Strong Program Management expertise with experience in planning, implementation, and performance tracking
- Background in Sales, with the ability to identify customer needs and drive revenue growth
- Demonstrated Team Leadership capabilities to inspire, guide, and manage teams towards success
- Expertise in Customer Relationship Management (CRM) systems and strategies
- Excellent communication, problem-solving, and interpersonal skills
- Experience in a customer-focused leadership position is highly preferred
- Bachelor’s degree in Business Administration, Marketing, or a related field