Luxury Sales, Strategy & Innovation

Overview:

Bob’s Watches is seeking a forward-thinking leader to drive the next phase of growth in our luxury watch business. This is not a traditional sales management role, you will be expected to bring new ideas, challenge existing processes, and build scalable systems across both sales and eCommerce.

As a key leader in the company, you will oversee sales performance while also identifying opportunities to improve efficiency through automation, optimize our eCommerce experience, and elevate how we engage with high-end clients across digital and in-person channels.

You will work closely with the VP of Operations and Purchasing Manager to implement strategies that increase revenue, streamline operations, and position the company for long-term, scalable growth.

Key Responsibilities:

Leadership & Team Development

• Build, mentor, and lead a high-performing luxury sales team
• Create a culture of accountability, innovation, and continuous improvement

Sales & Growth Strategy

• Own and evolve the company’s sales strategy across eCommerce and in-store channels
• Identify new revenue opportunities and implement ideas that drive measurable growth

eCommerce Optimization

• Improve online customer journey, conversion rates, and retention strategies
• Collaborate on pricing, merchandising, and digital sales strategies

Automation & Systems Thinking

• Identify inefficiencies and implement automation tools and workflows (CRM, follow-ups, lead handling, etc.)
• Build scalable systems that reduce manual work and improve team productivity

Performance & Analytics

• Track and analyze KPIs across sales and eCommerce performance
• Use data to drive decisions and continuously refine strategy

Customer Experience Innovation

• Elevate the luxury buying experience across all touchpoints
• Introduce new approaches to client engagement, personalization, and retention

What Success Looks Like (First 6 Months):

• Implemented new systems or automation that improve efficiency
• Increased sales performance through both team development and process improvements
• Introduced and executed new ideas that positively impact revenue or customer experience
• Strengthened alignment between sales operations and eCommerce strategy

Requirements:

• 5 years of sales leadership experience (luxury, eCommerce, or high-ticket sales preferred)
• Strong understanding of eCommerce platforms and digital sales environments
• Experience with automation tools, CRM systems, or process optimization
• Proven ability to introduce new ideas and improve business performance
• Strong analytical and problem-solving skills
• Excellent leadership, communication, and decision-making ability
• Passion for luxury watches (experience with high-end timepieces such as Rolex is a plus)
• Bachelor’s degree or equivalent experience
• Monday–Friday, full-time, in-office role (no remote work)

What We’re Looking For:

• Someone who thinks like an owner, not just a manager
• A leader who challenges the status quo and brings fresh ideas
• A builder who can create systems that scale with the business
• A balance of strategic thinking and hands-on execution

Why Work With Us:

Join a dynamic team at the forefront of luxury e-commerce! We offer competitive pay, commission opportunities, and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Salary Commission pay
• Employer Paid Life and AD&D Insurance
• Employer Paid Lunches and Snacks
• Friendly and Collaborative Work Environment
• Company Events and Outings

Join an Award-Winning Team!

We’re proud to share that we were voted one of America’s Best Retailers in USA Today's Top 500 list — a testament to our commitment to excellence, innovation, and customer satisfaction. If you're passionate about delivering top-tier service and want to be part of a nationally recognized brand, we’d love to meet you!

The Company reserves the right to alter or amend an employee’s job responsibilities at any time based on the needs of the business. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws

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