Client Operations Analyst (contract)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Job Summary:

We are seeking a Client Operations Analyst, Markets Client Onboarding – Securities Finance to support the critical onboarding and maintenance of client accounts within the Securities Lending platform. This highly collaborative, detail-driven role is at the core of enabling day-to-day transactions across BNY’s proprietary securities finance programs. The ideal candidate brings operational precision, strong communication skills, and an interest in working in a fast-paced, client-focused environment.

This is a 6-month contract located onsite in Pittsburgh, PA, with a strong likelihood of conversion to full-time employment. The position follows a requirement to be in the office at least 4 days per week.

Key Responsibilities:

• Onboard new Securities Finance client accounts onto the Global One platform and link them to BNY’s custody systems
• Maintain and update client account attributes to enable or restrict securities, adjust credit exposure limits, and facilitate transaction requirements
• Monitor and resolve issues from daily and weekly control and exception reports
• Manage internal requests and inquiries via a queue-based case management system
• Support client offboarding activities, ensuring accurate termination of accounts and associated documentation
• Assist in the development and implementation of control practices to reduce manual oversight and improve process efficiency
• Engage with internal stakeholders across Trading, Legal, Sales, Core Ops, and Technology to align onboarding efforts with business priorities
• Process high volumes of data entry tasks with speed and accuracy under tight timelines
• Contribute to ad hoc projects and process improvements

Qualifications:

• Bachelor’s degree required (Finance or Business preferred)
• 3–5 years of total work experience in operations, client onboarding, or data processing roles
• Excellent attention to detail and time management in high-pressure environments
• Strong verbal and written communication skills; able to interface with internal teams and external clients
• Proficiency in Microsoft Excel
• Ability to work independently and prioritize tasks within a high-volume, deadline-driven workflow

Preferred Experience:

• Experience in securities lending, custody, or client onboarding within financial services
• Familiarity with control frameworks, exception reporting, or queue-based operational workflows
• Exposure to tools such as Tableau or Power BI
• Project or stakeholder coordination experience, even in junior-level roles
• Knowledge of market products or transaction processing
  

Why Join Us:

This role offers an opportunity to support mission-critical onboarding operations for institutional clients at one of the world’s largest financial institutions. You’ll join a collaborative, globally distributed team where attention to detail, responsiveness, and operational excellence are recognized and rewarded. This is a growth opportunity ideal for candidates interested in converting to full-time and continuing to develop their careers within Securities Finance.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023