Client Operations Analyst (contract)

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

Job Summary

BNY is seeking a Client Operations Analyst supporting daily and monthly performance reporting for institutional clients, including foundations, pensions, and endowments. This role is responsible for ensuring accurate, timely delivery of performance measurement results while collaborating with internal teams and external clients.

This position is a 12-month contract based in Pittsburgh, PA with a hybrid schedule (4 days onsite, 1 day remote).

Key Responsibilities

• Performance Reporting & Analysis: Support daily and monthly performance reporting processes, ensuring accuracy and adherence to client-specific SLAs and quality standards.
• Client Deliverables Management: Own and maintain deliverable trackers to ensure completeness, timeliness, and audit readiness for all assigned client outputs.
• Data Validation & Quality Assurance: Review and validate financial and performance data, including rates of return and account activity, prior to client distribution.
• Client Support & Inquiry Resolution: Respond to client inquiries in a timely and professional manner, resolving issues independently or escalating when necessary.
• End-to-End Processing: Manage full-cycle processing for assigned client accounts, ensuring all deliverables are completed accurately and on schedule.
• Documentation Management: Maintain organized, up-to-date client documentation and ensure accessibility for internal stakeholders and audit purposes.
• Process Improvement & Project Support: Contribute to ongoing initiatives aimed at improving operational efficiency, reporting accuracy, and client experience.
  
  

Qualifications

• Bachelor’s degree required
• Strong attention to detail with a proven ability to deliver accurate work under tight deadlines
• Strong analytical skills with the ability to interpret financial and performance data
• Proficiency in Microsoft Excel (including basic formulas and lookups, and pivot tables preferred)
• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment
• Proactive, self-starter mindset with strong problem-solving skills
  
  

Preferred Experience

• Prior experience in financial services, banking, or investment operations
• Exposure to performance reporting, asset management, or institutional client servicing
• Basic knowledge of investment products and asset classes
• Experience with SQL or data querying tools
  
  

Why Join Us

This role offers the opportunity to work on high-impact reporting for institutional clients while developing strong analytical and operational skills within a collaborative team environment. With structured training and mentorship, you will gain valuable exposure to performance measurement processes and build a foundation for long-term growth within financial services.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Pay Rate Range

24 - 30 USD hourly

Additional Notes

Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits Information

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.