What are the responsibilities and job description for the Front Office Manager-Warwick Rittenhouse Square, A Marriott Bonvoy Hotel, Philadelphia, PA position at Blue Sky Hospitality Solutions?
Job Title: Front Office Manager
Location: Warwick Rittenhouse Square, A Marriott Bonvoy Hotel – Philadelphia, PA
Position Summary
The Front Office Manager oversees the daily operations of the front desk, guest services, and bell/valet functions to ensure a seamless and welcoming guest experience. This role requires strong leadership, operational excellence, and a guest-first mindset aligned with Marriott Bonvoy service standards. The Front Office Manager partners with hotel leadership to drive guest satisfaction, employee engagement, and financial performance.
Key Responsibilities
Guest Service & Operations
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Oversee front desk, bell/valet, and guest services operations to ensure smooth check-in/check-out and service delivery.
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Resolve guest concerns and complaints promptly and professionally, ensuring service recovery that aligns with Marriott Bonvoy standards.
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Monitor guest satisfaction scores and implement initiatives to improve the guest experience.
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Ensure all associates deliver a consistent, warm, and professional guest interaction in line with brand values.
Leadership & Team Development
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Recruit, train, schedule, and supervise front office associates.
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Provide ongoing coaching and performance feedback to build a motivated, service-oriented team.
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Foster a culture of teamwork, accountability, and empowerment.
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Conduct daily stand-up meetings to communicate priorities, arrivals, VIPs, and group needs.
Financial & Administrative
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Manage departmental budgets, payroll, and labor productivity in line with hotel financial goals.
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Monitor room revenue, upselling initiatives, and front office sales opportunities.
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Ensure accurate cash handling, credit procedures, and compliance with all financial controls.
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Review daily reports, occupancy forecasts, and collaborate with Revenue Management and Sales to maximize performance.
Compliance & Standards
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Maintain compliance with Marriott brand standards, company policies, and local/state regulations.
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Ensure adherence to safety, security, and emergency procedures.
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Maintain clean, organized, and welcoming front-of-house areas.
Qualifications
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Bachelor’s degree in Hospitality Management or related field preferred.
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3–5 years of progressive front office or guest services leadership experience, preferably within Marriott or other full-service/luxury hotel brands.
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Proven ability to lead teams in a fast-paced, guest-centric environment.
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Strong problem-solving, communication, and interpersonal skills.
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Knowledge of Marriott systems (FOSSE, MARSHA, Opera, Lightspeed, etc.) preferred.
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Ability to work a flexible schedule including evenings, weekends, and holidays.
Physical Requirements
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Ability to stand for extended periods.
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Ability to move, lift, carry, push, pull, and place objects weighing up to 25 lbs.
Salary : $60,000 - $70,000