Digital Support Specialist

We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers.

What you will be doing:

• Dealer-facing Tier 2-style application support
• Troubleshooting digital sales and marketing platforms
• Managing and owning cases from intake through resolution
• Coordinating with vendors and internal teams to resolve complex issues
• Support Dealer websites and digital storefronts
• Act as the primary technical and product support contact for dealer customers and vendors
• Partner with vendors and internal teams to investigate and escalate product issues
• Utilize ticketing and CRM systems to track issues and identify trends
• Review and process lead credit or reimbursement requests when applicable
• Support product pilots, launches, and User Acceptance Testing (UAT)

Required Skills:

• 3 years in a Dealer support role providing application support and digital support
• Automotive dealer support is a strong plus but not mandatory
• Comfortable supporting external customers, not internal employees
• CRM or lead management tools is needed