What are the responsibilities and job description for the Digital Support Specialist position at Blue Chip Talent?
We are seeking a Digital Support Specialist to provide external-facing application and product support for automotive dealers and retailers. This role supports digital tools used to drive vehicle sales, including websites, lead management systems, CRM-adjacent tools, and digital marketing platforms. You will be supporting SaaS or web-based digital products that own issues end-to-end and working directly with customers.
What you will be doing:
- Dealer-facing Tier 2-style application support
- Troubleshooting digital sales and marketing platforms
- Managing and owning cases from intake through resolution
- Coordinating with vendors and internal teams to resolve complex issues
- Support Dealer websites and digital storefronts
- Act as the primary technical and product support contact for dealer customers and vendors
- Partner with vendors and internal teams to investigate and escalate product issues
- Utilize ticketing and CRM systems to track issues and identify trends
- Review and process lead credit or reimbursement requests when applicable
- Support product pilots, launches, and User Acceptance Testing (UAT)
Required Skills:
- 3 years in a Dealer support role providing application support and digital support
- Automotive dealer support is a strong plus but not mandatory
- Comfortable supporting external customers, not internal employees
- CRM or lead management tools is needed