What are the responsibilities and job description for the Communications and Marketing Specialist position at CSI Support & Development Services?
Brief Description
The Communications and Marketing Specialist is responsible for developing, implementing, and managing communication strategies that enhance the organization’s visibility, reputation, capabilities and engagement. This includes social media postings, outreach to elected officials, applications for awards, and press releases to name a few. This role works closely with the senior management team, the finance and development team, the operations team, human resources and cross-functional teams to ensure consistent messaging across all platforms and audiences.
Essential Functions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Supervisory responsibilities
N/A
Work environment
Communications and Marketing Specialists generally work in an office environment.
Physical demands
This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.
May need to travel to on occasion.
Required Education And Experience
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer
Summary
Company Overview
CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75 years old) with a progressive approach. For more information about us, visit www.csi.coop.
The Communications and Marketing Specialist is responsible for developing, implementing, and managing communication strategies that enhance the organization’s visibility, reputation, capabilities and engagement. This includes social media postings, outreach to elected officials, applications for awards, and press releases to name a few. This role works closely with the senior management team, the finance and development team, the operations team, human resources and cross-functional teams to ensure consistent messaging across all platforms and audiences.
Essential Functions
- Create, edit, and distribute press releases, media statements, newsletters, and promotional materials.
- Plan and coordinate CSI events including groundbreakings, ribbon cuttings, re-dedications and visits from elected officials and dignitaries.
- Research and writing in support of grant applications, award nominations, and CSI’s advocacy initiatives.
- Develop and maintain contacts with federal, state and local elected officials, policy makers and advocacy organizations.
- Producing cut-sheets for development projects.
- Manage and grow the organization’s social media presence, ensuring brand consistency and engagement.
- Maintain relationships with media contacts and coordinate responses to media inquiries.
- Support marketing campaigns, events, and community outreach initiatives with effective communication materials.
- Oversee website content updates and ensure information is accurate, timely, and engaging.
- Develop and distribute internal newsletters, announcements, and employee communications.
- Support leadership in communicating company initiatives, policy changes, and culture-building messages.
- Assist in planning and executing employee engagement and recognition programs
- Ensure consistency in tone, branding, and messaging across all communication channels.
- Monitor and report on communication effectiveness through metrics and feedback.
- Identify opportunities to strengthen the organization’s reputation through storytelling and positive media coverage.
- Performs other related duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Supervisory responsibilities
N/A
Work environment
Communications and Marketing Specialists generally work in an office environment.
Physical demands
This position requires sitting at a desk for extended periods of time and significant amount of time on the phone.
- Must be able to push/pull/lift up to 30 pounds
May need to travel to on occasion.
Required Education And Experience
- Bachelor’s degree in communications, Public Relations, Marketing, Journalism, or related field.
- Minimum 2–4 years of experience in communications, public relations, or marketing.
- Excellent written and verbal communication skills that may include public speaking and presentations.
- Strong attention to detail and ability to manage multiple projects simultaneously with proven ability to meet deadlines.
- Proficiency in Microsoft Office Suite, Adobe Creative Cloud, and social media management tools.
- Experience with website content management systems (e.g., WordPress) preferred.
- Strong interpersonal skills and ability to collaborate across departments.
- Demonstrated strategic thinking and creativity.
- Strong interest in public policy, affordable senior housing, and housing cooperatives.
- Ability to adapt and thrive in a fast-paced, dynamic work environment.
- High level of professionalism and discretion with the ability to handle confidential and sensitive information.
- Strong analytical, critical-thinking, and problem-solving skills.
- Highly organized with strong project management skills and attention to detail.
Department of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement
CSI is an Equal Opportunity Employer
Summary
Company Overview
CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75 years old) with a progressive approach. For more information about us, visit www.csi.coop.