What are the responsibilities and job description for the Sales Manager position at Block LLP?
Block LLP is seeking an experienced Sales Manager to lead and oversee our Intake Department, including both in-office and remote intake team members. This role is responsible for driving performance, improving conversion rates, coaching sales professionals, and ensuring a consistent, high-quality client experience from the first point of contact.
This position is ideal for a sales leader with extensive sales experience, a strong track record of managing teams, and a passion for building systems, accountability, and results. Prior law firm experience is preferred but not required.
Key ResponsibilitiesSales Leadership & Team Management- Lead, manage, and coach an intake team of in-person and remote sales professionals
- Set clear performance expectations, KPIs, and accountability standards
- Conduct regular team meetings, one-on-ones, and performance reviews
- Train team members on consultative sales techniques and client communication
- Address performance issues and support professional development
- Drive conversion of inbound leads into signed clients
- Monitor and improve call handling, follow-up, and close rates
- Review calls, provide feedback, and implement coaching plans
- Ensure consistent sales scripts, intake workflows, and best practices
- Optimize response times and client experience across all intake channels
- Track and analyze key intake metrics (conversion rate, call volume, response time, sign-ups, lead quality)
- Prepare performance reports for leadership
- Collaborate with Operations and Marketing to improve lead quality and outcomes
- Implement and refine intake SOPs and sales processes
- Work closely with Marketing, Pre-Litigation, and Litigation teams to ensure proper case qualification and handoff
- Provide feedback on lead sources, messaging, and intake effectiveness
- Ensure smooth onboarding of new clients post-sign-up
- 5 years of sales experience, including high-volume inbound or consultative sales
- 2 years of experience managing and coaching a sales team
- Proven track record of meeting or exceeding sales goals through team leadership
- Strong understanding of sales metrics, funnels, and performance management
- Excellent communication, coaching, and leadership skills
- Comfortable managing remote teams and distributed workflows
- Law firm or legal intake experience preferred, but not required
- Experience with CRM systems, call tracking, and sales reporting tools
- Competitive base salary plus performance-based incentives
- Robust PTO program (time off accrual and firm holidays)
- 401(k) retirement program
- Bonus opportunities tied to intake performance and firm growth
- Leadership role with real impact on firm revenue
- Collaborative, growth-focused environment
- Firm events, team outings, and celebrations
- Fully stocked kitchen with snacks, drinks, and coffee
- Opportunity to build, scale, and shape a high-performing intake team