What are the responsibilities and job description for the Customer Service & Yard Technician position at Black Mountain Rental?
Join the dynamic team at Black Mountain Rentals, (division of REIC) as a Customer Service & Yard Technician. We are looking for someone who is equally experienced with troubleshooting and servicing mechanical and electronic equipment while being the 1st person customers meet at the counter and on the phone.
In this hybrid counter sales associate and yard technician role, you will be considered the heartbeat of the store!
Who we are:
Black Mountain Rental is an affiliate of REIC, a fast growing, elite equipment rental company that specializes in general rental, earth moving and specialty equipment rentals. We currently have over 30 locations in seven states and operate under several brand names including Midway Rental, Pro Rentals and Sales, Excavator Rental Services, Black Mountain Rental, and Aim High Equipment Rentals.
Elevate Your Career With REIC:
We offer a highly competitive benefit and compensation package that includes:
- PAY $20-$24/hour D.O.E.
- Health, Vision, and Dental Benefits available for full-time employees & family members
- Company paid life insurance
- Additional voluntary lines of coverage for life, accident, hospital indemnity, & critical illness available
- Generous paid time off (PTO) company paid holidays
- Company paid volunteer opportunities to assist in giving back to the communities we serve.
- Tuition Reimbursement Program
- 401(k) with company matching after 90 days of full-time employment
- Ongoing Professional Development Opportunities
About the role:
You will play a key role in customer service/sales and yard operations.
If you enjoy being around customers while at the same time enjoy tinkering with and fixing mechanical and electrical issues on different types of machines and equipment- Join us in keeping our quality and customer service standards high!
A typical day might include the following:
- Walk the yard daily to ensure knowledge of equipment cleanliness, availability, equipment repair status and yard condition
- Prepping yard for start & close of business (gates, pumps, etc.)
- All small to medium equipment is "Rent Ready" clean and staged or pre-loaded
- Loading & Unloading customers as yard flow dictates
- Deliver equipment to jobsites or customer homes
- Answer incoming calls and effectively engage customers both on the phone and in person
- Discuss customer needs and suggest suitable and safe equipment for the application
- Load/unload rental equipment as needed
- Successfully negotiate rental rates and pricing to achieve optimal market share and profitability
- Commitment to safety and quality standards
Job Requirements:
- Customer service and/or sales experience
- Ability to take instruction and understand goals and processes
- Safety awareness
- Self-motivation
- Able to pass a Forklift, AWP, and propane training test
- Must have a valid driver's license and an acceptable driving record
- Experience as service technician (mechanic) and/or electrician is NICE TO HAVE
- Ability to work fluctuating schedules which include some Saturdays
- Ability to lift up to 70 pounds several times throughout a shift
- % of workday performing, but not limited to:
- Standing 50%
- Walking 45%
- Sitting 5%
- Veterans encouraged to apply!
This position is perfect for you if you have a keen eye for detail, can adapt quickly to challenges, and possess outstanding customer service skills!
** REIC and affiliates are drug-free companies and require all new-hires to submit and pass a pre-employment drug screening which includes testing for marijuana. All current employees are on a random drug testing schedule which includes testing for marijuana.
It is the policy of REIC to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
REIC is not open to solicitation from outside agency recruiters.
REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.
Salary : $20 - $24
