Senior Technology Project Manager Business Relationship Manager/ Life Sciences

Senior Technology Project Manager Business Relationship Manager

Commercial Excellence | CRM Ecosystem Strategy and Modernization

Company Overview:

Business Integration Partners (BIP) is Europe’s fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology, we design, develop, and deliver sustainable solutions at pace and scale, creating greater value for our customers, employees, shareholders, and society.

BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients.

About the Role

We are seeking an experienced Senior Technology Project Manager / Business Relationship Manager to join the Commercial Excellence team on a contract basis. Reporting to the Senior Business Partner, this individual will play a central role in shaping CRM ecosystem strategy, modernization planning, and cross-functional delivery for the Biopharma Business Unit.

This role combines strategic business relationship management with hands-on technology project leadership. The successful candidate will assess and document the current CRM ecosystem, identify critical system dependencies and modernization needs, develop a multi-year technology roadmap, and drive CRM integration and remediation initiatives through effective governance and stakeholder engagement.

The ideal candidate brings deep pharmaceutical commercial technology experience, strong CRM ecosystem knowledge, and the ability to operate comfortably across business strategy, technology architecture, and project execution.

Key Responsibilities

CRM Ecosystem Mapping and Assessment

• Lead a comprehensive assessment of the Biopharma Business Unit’s CRM ecosystem, including platforms, applications, integrations, data flows, interfaces, and supporting capabilities.
• Document upstream and downstream dependencies, including child and extended system relationships across the technology landscape.
• Develop current-state ecosystem maps, business process flows, integration diagrams, dependency matrices, and other architecture-level artifacts.
• Identify technology risks, technical debt, integration complexity, capability gaps, and areas requiring remediation or modernization.
• Establish a clear current-state baseline to support strategic planning, investment decisions, and future-state design.
• Partner with business and technology subject-matter experts to validate ecosystem documentation and ensure accuracy.

Strategic Technology Roadmap Development

• Develop and maintain a multi-year strategic roadmap for modernizing, uplifting, and optimizing the CRM ecosystem.
• Align roadmap initiatives with the broader CRM implementation strategy and the commercial priorities of the Biopharma Business Unit.
• Identify required technology investments, platform upgrades, integration improvements, and capability enhancements.
• Prioritize and sequence initiatives based on business value, technical feasibility, dependencies, risk, readiness, and resource requirements.
• Define logical implementation phases, key milestones, decision points, and critical dependencies.
• Maintain the roadmap as a living document that reflects evolving business priorities, technology changes, and strategic decisions.
• Ensure CRM ecosystem initiatives complement the broader platform implementation and avoid duplication, conflicts, or delivery gaps.
• Present roadmap recommendations and investment priorities to senior business and technology stakeholders.

Technology Project Management and Delivery Governance

• Serve as the central coordination point for CRM ecosystem integration, remediation, and modernization workstreams.
• Develop and maintain integrated project plans, milestones, dependency trackers, risk and issue logs, decision logs, and action registers.
• Chair biweekly stakeholder meetings, ensuring discussions are structured, decisions are documented, and actions have clear owners and due dates.
• Monitor delivery progress across business, technology, data, architecture, and vendor teams.
• Proactively identify risks, issues, resource constraints, and delivery blockers; establish mitigation plans and escalate matters requiring leadership attention.
• Ensure workstreams remain aligned with agreed priorities, timelines, scope, and intended business outcomes.
• Provide concise, executive-ready status updates covering progress, accomplishments, risks, dependencies, decisions, and upcoming milestones.
• Promote accountability and consistent follow-through across all participating teams.

Business Relationship and Stakeholder Management

• Act as a trusted partner to Commercial Excellence, Field Operations, Sales Leadership, CRM product teams, technology leaders, architects, data teams, and vendor partners.
• Translate commercial priorities and operational needs into clear technology requirements and roadmap initiatives.
• Facilitate alignment between business and technology stakeholders on priorities, sequencing, investment needs, and delivery expectations.
• Communicate complex ecosystem dependencies and technical considerations in clear business language.
• Build consensus across a matrixed organization while managing competing priorities and stakeholder expectations.
• Maintain strong relationships with senior stakeholders and establish confidence in both strategic planning and day-to-day delivery execution.

Required Qualifications

• 8 years of experience in technology project management, business relationship management, technology strategy, or a hybrid Technology PM/BRM role.
• Significant experience within the pharmaceutical, biopharma, or life sciences industry.
• Deep understanding of CRM platforms and the broader commercial CRM ecosystem, including integrations, data flows, upstream and downstream systems, and dependent applications.
• Demonstrated ability to map complex technology ecosystems and document system relationships, integration points, dependencies, and business processes.
• Experience producing ecosystem maps, process flows, dependency matrices, architecture diagrams, and executive-level technology artifacts.
• Proven experience developing and maintaining multi-year strategic technology roadmaps.
• Strong understanding of pharmaceutical commercial operations, Field Operations, HCP engagement, and sales-execution capabilities.
• Experience leading complex CRM integration, remediation, modernization, or transformation initiatives.
• Strong project and program management capabilities, including planning, governance, action tracking, risk management, dependency management, and status reporting.
• Experience chairing stakeholder meetings and governance forums involving senior business and technology leaders.
• Demonstrated ability to influence stakeholders and drive decisions in a complex, matrixed environment.
• Exceptional communication, facilitation, analytical, organizational, and presentation skills.
• Ability to operate effectively at both strategic and operational levels while independently managing multiple priorities.

Preferred Qualifications

• Experience supporting a large-scale CRM implementation or enterprise CRM transformation within a pharmaceutical organization.
• Familiarity with commercial technology capabilities supporting customer data, master data, HCP engagement, field insights, sampling, territory management, and sales operations.
• Experience partnering with enterprise architects, solution architects, data teams, integration teams, product owners, and third-party vendors.
• Knowledge of application portfolio rationalization, technical-debt remediation, platform modernization, and future-state architecture planning.
• Experience preparing executive presentations, investment recommendations, business cases, and technology-roadmap materials.
• Project management or Agile certification, such as PMP, PgMP, Scrum Master, or an equivalent credential, is preferred.

Compensation:

**The base salary range for this role is 90.000 - 120,000/annum.

Benefits:

Choice of medical, dental, vision insurance.

Voluntary benefits.

Short- and long-term disability.

HSA and FSAs.

Matching 401k.

Discretionary performance bonus.

Employee referral bonus.

Employee assistance program.

11 public holidays.

20 days PTO.

7 Sick Days.

PTO buy and sell program.

Volunteer days.

Paid parental leave.

Remote/hybrid work environment support.

For more information about BIP US, visit https://www.bip-group.com/en-us/.

Equal Employment Opportunity:

It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.