Senior Business Relationship Manager, Life Sciences/ Pharmaceutical industry

Senior Business Relationship Manager

Commercial Excellence and Field Operations Support

Company Overview:

Business Integration Partners (BIP) is Europe’s fastest growing digital consulting company and are on track to reach the Top 20 by 2030, with an expanding global footprint in the US (New York, Charlotte, Chicago, and Houston). Operating at the intersection of business and technology, we design, develop, and deliver sustainable solutions at pace and scale, creating greater value for our customers, employees, shareholders, and society.

BIP specializes in high-impact consulting services across multiple industries with 6,000 employees worldwide. Our Financial Services business serves Capital Markets, Insurance and Payments verticals, supplemented with Data & AI, Cybersecurity, Risk & Compliance, Change Management and Digital Transformation practices. We integrate deep industry expertise with business, technology, and quantitative disciplines to deliver high-impact results for our clients.

About the Role

We are seeking an experienced Senior Business Relationship Manager to join the Commercial Excellence team on a contract basis. Reporting to the Senior Business Partner, this individual will serve as a trusted extension of the team and provide dedicated coverage across a broad business-as-usual portfolio supporting pharmaceutical Field Operations.

The Senior BRM will act as the strategic bridge between business stakeholders and delivery teams, ensuring that field-facing commercial capabilities are well governed, appropriately prioritized, and aligned with evolving business needs. The role requires strong pharmaceutical domain knowledge, hands-on familiarity with Veeva CRM, master data management, and sampling processes, and the ability to manage multiple priorities in a fast-moving, highly regulated environment.

Portfolio Scope- The role will support the following capability areas:

• Veeva CRM: Manage HCP engagement workflows, field activity capture, platform enhancements, and ongoing operational needs.
• Master Data Management: Support the accuracy, integrity, and synchronization of HCP data, licensing information, affiliations, and related CRM records.
• Sampling: Support regulated sample-management processes, including license validation, compliance workflows, and Veeva CRM integration.
• Triggers and Insights: Support the operationalization of HCP engagement signals, business rules, and data-driven recommendations for field teams.
• Field Coaching: Support coaching platforms, tools, and processes that improve field effectiveness and commercial performance.

Key Responsibilities

• BAU Portfolio Management: Serve as the primary point of contact for day-to-day business needs across the Commercial Excellence portfolio, including brand launches, business events, territory realignments, and changes to field-force size and structure.
• Business Relationship Management: Build trusted relationships with Field Operations, Sales Leadership, Commercial Excellence, brand teams, technology partners, and other cross-functional stakeholders.
• Demand Governance and Prioritization: Manage business-demand intake, assessment, prioritization, tracking, and governance across multiple capability areas and competing stakeholder needs.
• Requirements Translation: Convert business objectives, operational challenges, and field-user needs into clear, actionable requirements and delivery priorities.
• Go-to-Market Support: Support go-to-market strategies for mature brands by ensuring that field processes, data, CRM capabilities, and operational tools are ready for effective execution.
• Launch and Field-Change Readiness: Coordinate capability readiness for brand launches, territory alignments, sales-force changes, business events, and other field-impacting initiatives.
• Change and Adoption: Support the rollout of platform changes, configurations, and process improvements by coordinating communications, training readiness, stakeholder alignment, and adoption activities.
• Risk and Issue Management: Identify dependencies, risks, issues, and delivery blockers; coordinate timely resolution and escalate matters requiring leadership attention.
• Service and Vendor Coordination: Partner with technology, data, operations, compliance, and external delivery teams to maintain reliable services and resolve BAU concerns.
• Reporting and Communication: Provide clear portfolio updates covering demand, priorities, delivery status, risks, decisions, and upcoming business events to the Senior Business Partner and key stakeholders.
• Continuous Improvement: Identify opportunities to simplify processes, strengthen governance, improve field-user experience, and increase the effectiveness of Commercial Excellence capabilities.

Required Qualifications

• 7 years of experience in Commercial Excellence, Sales Operations, CRM, business relationship management, or a related role within the pharmaceutical or life sciences industry.
• Hands-on experience with Veeva CRM, master data management, and pharmaceutical sampling business processes.
• Strong understanding of pharmaceutical Field Operations, including HCP engagement, territory management, field-force realignments, brand launches, and commercial execution.
• Demonstrated experience managing business demand, intake, governance, prioritization, and portfolio tracking in a complex, multi-stakeholder environment.
• Experience translating business requirements into actionable work for technology, data, operations, and delivery teams.
• Knowledge of regulated pharmaceutical processes, including HCP licensing, sample compliance, and data-governance requirements.
• Strong stakeholder-management, communication, facilitation, and organizational skills.
• Ability to work independently, manage competing priorities, and maintain progress across multiple workstreams.
• Ability to communicate effectively with senior business leaders, field stakeholders, and technical delivery teams.
• Authorization to work in the United States and ability to maintain the required hybrid schedule in Wilmington, Delaware.

Preferred Qualifications

• Experience supporting Veeva CRM configuration, enhancements, integrations, releases, or production operations.
• Experience with HCP and HCO master data, affiliations, licensing, consent, data stewardship, or CRM synchronization.
• Familiarity with triggers, insights, next-best-action capabilities, field coaching tools, or commercial analytics.
• Experience supporting mature brands, product launches, field-force restructuring, or territory realignment initiatives.
• Experience working in a matrixed consulting, pharmaceutical, or enterprise technology-delivery environment.
• Working knowledge of Agile delivery, change management, service management, and portfolio reporting practices.

Compensation:

**The base salary range for this role is 90,000 to 120,000/annum

Benefits:

Choice of medical, dental, vision insurance.

Voluntary benefits.

Short- and long-term disability.

HSA and FSAs.

Matching 401k.

Discretionary performance bonus.

Employee referral bonus.

Employee assistance program.

11 public holidays.

20 days PTO.

7 Sick Days.

PTO buy and sell program.

Volunteer days.

Paid parental leave.

Remote/hybrid work environment support.

For more information about BIP US, visit https://www.bip-group.com/en-us/.

Equal Employment Opportunity:

It is BIP US Consulting policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.