Frith House Manager

Job Description

JOB SUMMARY

The Household Manager has the primary responsibility of overseeing and coordinating day-to-day household operations and family activities for the Frith residence. The position’s responsibilities will include, but are not limited to: household expense and budget management; facility and housekeeping services management; coordination and scheduling of child care services; family scheduling; linen care and garment care; and errands. Incumbent will promote a positive and engaging work environment through effective, consistent and professional communication with staff, principals, vendors, and internal departments. The Household Manager will also ensure standards of quality and service are consistently emphasized, met, and maintained while ensuring a safe work environment. The candidate may be responsible for more than one home and provide continuity between homes or properties, and will provide general assistance and support for residents as required.

Essential Job Duties

• Manages day-to-day operations of the household; serves as primary contact for all residence needs and requests.
• Coordinates child care services; provides child care services as necessary.
• Coordinates daily housekeeping duties; weekly/monthly/quarterly deep cleaning schedule with Facility Services team; ensures all furniture, fixtures, and equipment are operational.
• Arranges for meal prep 3-4 times per week with Frith Demi-Chef; coordinates with F&B, Catering, and other estate departments on special events and functions.
• Ensures all interior/exterior furniture, fixtures, and equipment are well-maintained.
• Maintains household family schedule and budget in conjunction with principals.
• Liaises with Museum Services and Facility Services teams on care and preservation of items in the collection.
• Coordinates and executes social calendar and logistics for special events, entertainment, and functions.
• Anticipates, addresses, and troubleshoots repair, maintenance, and other issues; will be a key contact for emergencies and other urgent needs.
• Coordination of pool, landscaping, and equine care duties/responsibilities.
• Manages monthly/annual household budget and expenses on behalf of principals.
  
  

Additional Responsibilities

• Conducts household inventory and purchases.
• Provides general assistance and support in the operation of family and household activities, including special projects as assigned.
• Driving duties as required; maintain scheduled upkeep of household automobiles.
• Works with Security and Emergency Management teams to develop response plans for a variety of scenarios to include emergency repairs, etc.
• Wine, liquor, and beer cellar inventory and management.
• Wardrobe and linen management, organization, and care.
• Light cooking and meal prep as needed.
• Will be on-call and serve as a primary point of contact for emergency situations occurring at the residence.
  
  

The Biltmore Company considers a consistently positive, cooperative,

self-motivated, courteous, and professional attitude to be an essential

function of every position. Employees must be able to relate to other

people beyond giving and receiving of instructions: (a) can get along

with co-workers or peers without exhibiting behavioral extremes and

(b) respond appropriately to criticism from a supervisor.

Qualifications

• High school diploma (or GED) required. Additional education or training strongly preferred. Ability to obtain ServSafe, CPR, First Aid, and APR certification(s).
• Minimum of five (5) years related experience in a similar role. Equivalent combination of education/experience considered. Experience with the management of historic buildings/structures preferred.
• Outstanding interpersonal, communication (written and verbal), and motivational skills; builds and maintains positive working relationships with other departments; represents principals in a professional, hospitable, and polished manner.
• Reflects the company's core values at all times; high ethical standards; must maintain total and complete discretion and confidentiality.
• Proficiency with Word and Excel; able to quickly learns Biltmore systems, protocols, and practices.
• Solid culinary experience in both casual and more formal settings; experience with menu development; organizing and planning events to 4/5 star standards.
• Excellent organizational, planning, time, and project management skills; ability to effectively manage to a budget and deadlines.
• Proactive, exercises good judgment, creatively problem solves; anticipates and addresses issues in a timely manner.
  
  

Physical Requirements

• Works in a guest/vendor/family environment, with a range of casual to formal.
• The individual will be required to lift, pull, and push 25 pounds regularly and 50 pounds occasionally.
• The individual may work in a standing position for extended periods of time, and may be required to kneel, reach overhead, and bend/stoop as needed.
• Has or is able to obtain a valid North Carolina driver’s license within 30 days of employment.
• May work inside and outside, with fluctuating temperatures and conditions, and exposure to chemicals, fumes, dirt, dust, pollen, and other particulates.
• Ability to safely operate commercial cooking and cleaning equipment.