Inn AM Dining Room Host - Full Time

Job Description

The starting pay range for this position begins at $16/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging 35 hours per week.

Hosts will courteously greet and escort guests to tables and assist in seating, ensuring Biltmore standards of service. Additional duties will include: maintaining flow of seating by section throughout serving period; assisting in preparing the restaurant for service and maintaining the cleanliness of the room at all times; answering the telephone, taking reservations and maintaining the reservations scheduling online; and assisting in monitoring the guests’ needs and all phases of the operation.

Schedule may vary, but is generally 6:00am-12:30pm. Weekend availability required.

Benefits include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Complimentary tickets based on hours worked
• And much more!
  
  

Requirements:

• Previous customer/guest service experience strongly preferred. The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.
• Applicants must be at least 18 years of age.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.
• Perform job functions with attention to detail, speed and accuracy.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.
  
  

Physical Requirements:

• Ability to lift up to 25 pounds on a regular basis and lift/push/pull up to 50 pounds occasionally.
• Endure various physical movements (stoop, kneel, bend, reach overhead, etc.) throughout work areas and over duration of work shift.
• Ability to remain ambulatory or in stationary position throughout work shift.
• Exposure to fumes, dust and chemicals
• Ability to work indoors and outside in an environment that may include variable temperature conditions and noise levels.
  
  

Essential Job Duties:

• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Maintain an optimum flow of seating by section to best service guests.
• Extend courteous departures as guests leave the restaurant and invite them to return.
• Guide the Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Answer restaurant telephone courteously and efficiently as specified in department standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Accommodate all requests for information courteously.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.