What are the responsibilities and job description for the Front Desk Night Audit position at Big Sky Resort?
Overview
The Night Audit provides excellent guest service by acting as the front-line of Big Sky Resort. This position is an expert on all lodging provided by the Resort, as well as activities and sights in the area. Night Audits may have contact with a guest before, during, and after their stay and will provide consistency through all of these interactions.
The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here.
Responsibilities
The Night Audit provides excellent guest service by acting as the front-line of Big Sky Resort. This position is an expert on all lodging provided by the Resort, as well as activities and sights in the area. Night Audits may have contact with a guest before, during, and after their stay and will provide consistency through all of these interactions.
The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here.
Responsibilities
- Provide a point of contact for guests' of Big Sky Resort. Will walk guests through check-in and check-out of lodging, answer phone and provide information during stay, and complete accurate billing at departure. Required to run credit cards, process cash transactions, and reconcile bank at end of shift.
- Duties specific to the Night Audit position include but are not limited to: running the night audit report, closing out daily transactions for Lodging and/or Food and Beverage, and communicating with Security.
- Aware of any and all activities and meeting locations on Resort property. Able to accurately direct guests
- Work congruently with all Resort staff. Will coordinate guest needs with Bellman, Concierge, Housekeeping, Hotel Maintenance and local area vendors. Must maintain a positive attitude and encourage an environment of team work.
- Follow directions and able to uphold and abide by Boyne USA and Big Sky Resort policies and procedures.
- Maintain confidential information and inform management of any unusual or suspicious behavior
- Stand for duration of shift behind the front desk. Must be ready to assist any guest that arrives at a moment’s notice.
- Positive attitude and desire to learn
- High School Diploma or equivalent
- Hospitality experience is preferred but not required
- Computer literate and proficient with Microsoft Office Suite
- Available for shifts approximately 11:00pm to 7:00am
- FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Monthly employee events