What are the responsibilities and job description for the Store Manager 2 position at Big Ray's?
Company Description
Since 1947, Big Ray’s has been locally owned and proudly Alaskan, with locations in Anchorage, Fairbanks, and Kodiak. Our people live, work, and play here, bringing real experience and passion to everything we do.
We’re known for exceptional customer service and for helping people get the right gear for all that Alaska has to offer. Being part of Big Ray’s means joining a business with deep local roots, a reputation built over decades, and a culture that values expertise, authenticity, and a true connection to Alaska.
At Big Ray’s, we are proud to have been outfitting Alaskans for over 75 years. In a retail landscape that is constantly changing, our Core Values have never wavered.
Our Core Values:
- Excellent Customer Service
- Integrity
- Innovation
- Teamwork & Collaboration
- Respect
Job Description
Big Ray's is looking to hire a full-time Store Manager 2. As the leader of a high-volume store, you set the tone — for the team, for the customer experience, and for the standard of excellence we hold ourselves to every day.
You will inspire and energize the staff, driving everyone toward productivity targets, customer service standards, and 100% inventory accuracy. When a difficult customer situation arises, you'll step in with confidence — de-escalating, problem-solving, and modeling the care and professionalism Big Ray's is known for. You'll also bring a strong command of inventory operations, comfortable with the full flow of freight: from ensuring the sales floor is properly replenished and merchandised to jumping in to resolve shipping or receiving issues.
You'll lead through two direct reports — the Customer Service Manager and the Operations Manager — owning the performance of the entire retail team. From staffing strategy to day-to-day operations to facility oversight, you'll stay ahead of what the store needs, acting decisively and keeping the business moving forward.
This position requires frequent standing, walking, use of stairs, speaking and hearing.
Qualifications
- Associate degree or equivalent experience.
- Five years of retail or other comparable industry experience.
- Two years of management experience.
- Demonstrated ability to provide exceptional customer service.
- Demonstrated understanding of the importance of engaging the community and other stakeholders.
- Demonstrated leadership abilities.
- High degree of professionalism in all modes of communication, attitude and teamwork with business partners, team, peers, and management.
- Basic computer skills and digital communication: Outlook, Teams, Excel.
Preferred Qualifications
- Bachelor’s degree or equivalent experience.
- Experience with software programs for scheduling and/or inventory control.