Digital Solutions Specialist

Digital Solutions Specialist

Job Description

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Department: Information Technology

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Digital Solutions Supervisor

Location: The Woodlands, TX

Amount of Travel Required: >10%

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m. (Overtime & Weekends often required)

Positions Supervised: N/A

AIP: Level 7

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POSITION SUMMARY:

The Digital Solutions Specialist is responsible for delivering high-quality technical support and implementing digital solutions that enhance operational efficiency across corporate and field environments. This role focuses on troubleshooting, maintaining, and optimizing IT systems, applications, and connectivity solutions, ensuring seamless technology performance for end-users.

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The Digital Solutions Specialist will work closely with IT infrastructure, cybersecurity, and application teams to resolve technical issues, support field-specific technologies (including frac and data van systems), and contribute to process improvements. This position requires strong technical expertise, problem-solving skills, and a commitment to providing exceptional user support while driving adoption of emerging technologies and best practices.

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ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Technical Support & Troubleshooting: Provide hands-on support for hardware, software, networking, and end-user devices in both corporate and field environments.
• Field Technology Support: Assist with setup, maintenance, and troubleshooting of field-based systems, including frac and data van connectivity and functionality.
• System Maintenance & Optimization: Monitor system performance, apply updates, and ensure compliance with security and operational standards.
• Incident Resolution: Respond to and resolve technical issues promptly, escalating critical incidents as needed.
• Collaboration & Documentation: Work with cross-functional teams to implement solutions and maintain accurate documentation of processes and configurations.
• Process Improvement: Identify opportunities to streamline support workflows and enhance user experience.
• Training & Knowledge Sharing: Support training initiatives for end-users and contribute to team knowledge base development.
• Perform other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS:

• Successfully passes background check, pre-employment drug screening, and any pre-employment aptitude and/or competency assessment(s).
• Valid U.S. Driver’s License required. Employment is contingent upon meeting company driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

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EDUCATION/EXPERIENCE LEVEL:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
• 2 years of experience in IT support or technical operations.
• Hands-on experience with troubleshooting hardware, software, and network connectivity.
• Familiarity with IT service management tools and ticketing systems.
• Knowledge of field-based technologies (e.g., frac and data van systems) preferred.
• Understanding of cybersecurity principles and compliance standards.
• Industry certifications a plus (e.g., CompTIA A , Network , Microsoft Certified: Modern Desktop Administrator)

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QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES:

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills for interacting with technical and non-technical users.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in IT support tools, remote support platforms, and monitoring software.
• Adaptability to evolving technologies and willingness to learn new systems.
• High level of professionalism, confidentiality, and integrity.

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PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Frequently required to walk, sit, climb, bend, reach, and squat/kneel. The Digital Solutions Specialist works primarily indoors and will be sitting for prolonged periods of sitting at a desk and working on a computer. Must be able to access and navigate each department at the organization’s facilities. The Digital Solutions Specialist may be required to lift heavy objects; therefore, the Digital Solutions Specialist must be able to lift 25lbs.

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Work hours may include early mornings, late afternoons/evenings, and weekends, depending on job demands.

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AAP /EEO STATEMENT

The Company is committed to equal employment opportunity for all employees and applicants and to abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate based on race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

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The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

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Revised 02/2026.