Knowledge Management Specialist

Knowledge Management Specialist

Job Description

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Department: Knowledge Management

Job Status: Full-Time

FLSA Status: Salary-Exempt

Reports To: Organizational Knowledge Manager

Location: The Woodlands, TX

Amount of Travel Required: 10-20%

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Positions Supervised: None

AIP: Level 7

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POSITION SUMMARY: This role will support the development, implementation, and optimization of our knowledge management practices, enhancing collaboration, streamlining workflows, advancing knowledge documentation, and improving access to information across the organization. The ideal candidate will be skilled in organizing, curating, documenting, and distributing knowledge assets while leveraging tools and platforms to foster a culture of continuous learning and innovation.

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ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Knowledge Capture and Organization: Identify and document key organizational knowledge across departments, including best practices, procedures, lessons learned, and expertise through interviews, surveys, and workshops.
  • Develop and maintain a structured knowledge repository using a designated knowledge management system with clear taxonomy and categorization.
  • Encourage regular content updates and ensure information is accurate and current.
  • Advise stakeholders on best practices for documentation and approval processes.
• Knowledge Sharing and Dissemination: Design and implement strategies to promote knowledge sharing across the organization, including things like internal communication channels, training programs, and community forums.
  • Create user-friendly knowledge base interfaces and develop search functionalities to facilitate easy access to relevant information.
  • Facilitate knowledge transfer through mentoring programs, cross-functional collaboration initiatives, and knowledge-sharing events.
• Knowledge Management System Administration: Monitor and analyze usage data to identify gaps in knowledge base content and areas for improvement.
  • Manage access controls and user permissions within the knowledge management system.
  • Develop and deliver training on the knowledge management system to all employees.
  • Champion a culture of continuous learning and knowledge sharing by actively promoting the benefits of knowledge management.
  • Identify and engage knowledge champions within departments to support knowledge capture and dissemination efforts.
  • Collaborate with cross-functional teams to integrate knowledge management practices into existing workflows.
• Perform other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS:

• Successfully passes background check, pre-employment drug screening, and any pre-employment aptitude and/or competency assessment(s).
• Proficiency in the written and spoken English language.
• Valid U.S. Driver’s License required. Employment is contingent upon meeting the company's driving standards, including an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
• Daily in-person, predictable attendance.

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EDUCATION/EXPERIENCE LEVEL

• High School Diploma or GED required. Bachelor's degree in Information Management, Business Administration, or a related field preferred.
• Proven experience in knowledge management or information management is required.

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QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Proficiency in using knowledge management tools and platforms (e.g., Content management systems, SharePoint, Microsoft Teams).
• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders across the organization.
• Strong analytical skills to identify trends and patterns in knowledge usage data.
• Project management skills to execute knowledge management initiatives.
• Ability to design and deliver training programs on knowledge management practices.
• Understanding of organizational learning and development principles.

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PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The Knowledge Management Specialist works indoors in an office setting, primarily sitting for extended periods of time at a desk station, keyboarding and using repetitive motions with wrists, hands, and or fingers. Vision abilities required by this job include close vision and the ability to adjust focus while reading and staring at a computer monitor. They will also need to speak clearly and audibly, as well as have the ability to hear, understand, and distinguish speech and /or other sounds (e.g., building alarms) deriving from in-person speech, telephone, or other remote speech. No adverse environmental conditions are expected. While in the office, the KM Specialist may be called upon to stand, kneel, push, pull, reach overhead, stoop, crouch, climb, and lift; therefore, they should be able to lift 25 lbs. independently.

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Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.

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AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate based on race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

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The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

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Last Revised 02/2026.