What are the responsibilities and job description for the Development Operations Specialist position at Bethany Children's Health Center?
The Development Operations Specialist serves as the operational backbone of the Bethany Children's Foundation by leading the systems, processes, and technology that support fundraising success. This position oversees donor database administration, gift processing, reporting, analytics, donor stewardship operations, and CRM optimization while providing strategic insights that strengthen fundraising performance and executive decision-making. The Development Operations Specialist partners closely with Foundation leadership to improve operational efficiency, ensure data integrity, enhance the donor experience, and build scalable systems that support long-term philanthropic growth.
Qualifications:
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Education: |
Bachelor's degree in Business, Nonprofit Management, Information Systems, Marketing, Communications, Public Administration, or a related field required. |
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Experience: |
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License/Certification/Credential: |
None. |
Essential Duties and Responsibilities:
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Duty |
Percent of Time |
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Development Operations & CRM Administration: Serve as the administrator and strategic owner of the Foundation's donor relationship management (CRM) system, ensuring the integrity, security, accessibility, and effective use of constituent and gift data. Oversee daily gift processing, database administration, imports, exports, user permissions, custom fields, workflows, system integrations, and software configuration. Act as the primary liaison with CRM vendors and lead ongoing system enhancements that improve fundraising operations and organizational effectiveness. |
35% |
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Donor Analytics, Reporting & Business Intelligence: Develop, analyze, and present reports, dashboards, and donor analytics that support fundraising strategy, executive leadership, Foundation Board reporting and campaign planning. Monitor key fundraising metrics including donor retention, acquisition, giving trends, campaign performance, portfolio management, and donor segmentation while identifying opportunities to increase philanthropic support. |
20% |
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Gift Administration, Financial Reconciliation & Compliance: Manage the accurate and timely processing of charitable gifts, pledges, acknowledgments, tax receipts, recurring gifts, matching gifts, and supporting documentation. Ensure complete donor records, reconcile gift information with Finance as appropriate, maintain data governance standards, and ensure compliance with IRS regulations, accounting standards, organizational policies, and donor intent. |
20% |
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Donor Stewardship & Foundation Engagement: Support donor cultivation and stewardship efforts through donor communications, mailing lists, prospect research, donor recognition, pledge reminders, campaign support, event communications, and personalized stewardship initiatives. Conduct hospital and campus tours for prospective donors, community leaders, and visitors, creating meaningful opportunities to share the Bethany Children's mission and inspire philanthropic investment. Collaborate with Foundation staff to strengthen donor relationships and advance fundraising goals. |
15% |
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Process Improvement, Technology & Operational Excellence: Lead continuous improvement initiatives by evaluating and enhancing Foundation workflows, documenting standard operating procedures, recommending technology solutions, implementing best practices, and providing CRM training and technical support to Foundation staff, interns, and volunteers. Identify opportunities to improve efficiency, data quality, reporting capabilities, and cross-functional collaboration. |
5% |
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Other duties as assigned |
5% |
About Us
Our work begins where we are all equal - at the heart.
Bethany Children’s Health Center (formerly The Children’s Center Rehabilitation Hospital) located in Bethany, Oklahoma is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The ACHC accredited hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient’s physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home.
In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation, benefits, state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.
**Due to the nature of our pediatric services, this organization’s positions are classified as safety-sensitive roles. Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This statute allows Bethany Children’s Health Center to refuse to hire an applicant or discharge an employee in a safety-sensitive position, who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.