What are the responsibilities and job description for the Night Auditor position at Best Western?
Job Summary
We are looking for a dependable, detail-oriented, and customer-focused individual to join our team as a Part-Time Night Auditor. The night auditor is responsible for providing excellent guest service throughout the overnight hours while completing nightly accounting procedures and ensuring a smooth transition into the following business day. This position requires someone who is comfortable working independently, handling guest concerns professionally, and maintaining a clean, organized and welcoming front desk.
Responsibilities
- Complete the night audit using property management systems (PMS)
- Reconcile daily transactions, review account discrepancies, and prepare clear shift and audit reports
- Welcome guests, manage check-ins and check-outs, respond to requests, and support guest relations at the front desk
- Handle phone communication with professional phone etiquette; resolve service concerns through thoughtful customer service problem-solving
- Follow hotel emergency procedures and coordinate with the appropriate team members when issues arise
Requirements
- Customer service, hospitality, guest services, and client communication skills
- Hotel experience preferred; resort experience, hotel management, or hospitality management experience is an asset
- Familiarity with night audit processes, and other property management and reservation systems is preferred
- Clear, courteous communication and sound judgment when working independently overnight
- Bilingual or multilingual abilities are welcome and may help support a diverse range of guests
Pay: $17.00 - $19.00 per hour
Expected hours: 16.0 – 32.0 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $17 - $19