Executive Housekeeper

Do you have a keen attention for detail and enjoy motivating others to be successful by developing their skills? Our team is seeking an experienced Executive Housekeeper to lead our Housekeeping department. The ideal candidate should have experience as a Housekeeper as well as knowledge and experience with the inspection of rooms, maintaining brand standards, supervising the performance of peers, and reporting directly to upper management. The ideal candidate has a passion for Hospitality, creating memorable stays for travelers, and a desire to be an Ambassador of Best Western Hotels Culture, Mission, and Values.

WHAT TO EXPECT

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence through enhancing and maintaining positive guest reviews by using the Best Western Hotels Because We Care Clean training.
• Motivate and uplift team members through training, helping, and creating a positive atmosphere.
• Will need to complete necessary brand training within the first 30 days of hire.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect the cleaning of guest rooms to achieve and maintain a high level of cleanliness and guest satisfaction.
• Notify Room Attendant(s) of any deficiencies found in the room. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected rooms.
• Work with and train room attendants to ensure daily tasks are completed efficiently.
• Inspect housekeeping carts and closets to ensure that they are properly stocked by daily, weekly, and monthly inventory reporting.
• Ensure cleanliness of all common areas of the hotel by delegating tasks amongst Housekeepers.
• Support room attendants when needed by removing linen, assisting with bed making, or cleaning rooms.
• Communicate with the Maintenance Department of any found maintenance issues to ensure rooms are in both clean and working order.
• Communicate with the Front Office and Management of any housekeeping delays or issues and make necessary changes to room status.
• Fill out work order tickets as needed and ensure rooms not meeting rentable standards are not released back to inventory until such issues are addressed.
• Provides support to Management to ensure that guest satisfaction scores exceed brand benchmarks.
• Unload and rotate inventory as received.
• Performs any other duties as requested by supervisor.

EXPERIENCE

• At least 2 years of Hotel Room Inspector or Housekeeping Leadership role
• At least 4 years of Hotel experience

QUALIFICATIONS

• Previous housekeeping experience.
• High level of organizational and time management skills.
• Excellent interpersonal and communication skills with strong guest focus.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Must be willing and have the ability to work a varied schedule to include weekends and holidays.
• A passion for delivering exceptional levels of guest service.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Excellent customer service skills.
• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Must be able to move or carry objects or materials.
• Must be able to stand, kneel, and bend for periods of time.
• Ability to lift to 25 lbs.
• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).
• Must be able to lift, push, and pull a moderate weight frequently.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Vision insurance

Shift:

• Day shift

Experience:

• Quality inspection: 2 years (Preferred)
• Hotel: 4 years (Preferred)

Work Location: In person

Salary : $16