Customer Service/Inside Sales Support

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Do you enjoy helping customers achieve their daily goals? At Bent Tubes, LLC in Neenah, WI our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work? If yes, then apply today!

Schedule: Monday - Friday, 7:00am-4:00pm or 8:00am-5:00pm

Benefits: Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more

Company: Since 1995, Value Added Distributors (VAD), and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in nine states with nineteen locations throughout the mid-western, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.

Job Overview:

The Customer Service Representative is responsible for handling the input of daily sales orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Representative will help address any new customer or vendor concerns and ensure proper set-up and processing of initial orders.

Key Responsibilities:

• Acquire comprehensive knowledge of the business's operational processes and components.
• Processing Customer Purchase Orders / Order Entry.
• Process both types of customer requests, expedite and deferral.
• Support Outside Sales Representatives.
• Acknowledge incoming purchase orders.
• Keep track of order due dates for customer awareness.
• Maintain excellent communication with customers.
• Follow up with all orders to ensure they are processed on time.
• Answer incoming phone calls.
• Support continuous improvement and quality objectives.

• The description of responsibilities is not exhaustive. There will be additional duties assigned per company, customer, and regulatory requirements.

Competencies (Skills & Qualifications):

• Ability to communicate ideas clearly and directly, actively listen and ask clarifying questions. Adjust communication style to different situations and audiences, ensuring that your message is received effectively.
• Strong problem-solving skills to identify, analyze, and resolve issues. This includes the ability to apply critical thinking, creativity, decision-making, communication, and adaptability.
• Focus on solutions, prioritize and manage the workload.
• Strong knowledge of order fulfillment procedures and administrative record-keeping.
• Skilled in managing multiple tasks simultaneously with high accuracy and attention to detail.
• A high focus on customer satisfaction and delivering exceptional service by understanding customer needs, anticipating their challenges, and proactively offering solutions to ensure a positive experience.
• Able to work independently, self-motivated, sets daily goals, and manages time effectively.

Education and Experience:

• High school diploma or equivalent required
• Manufacturing experience is a plus
• Intermediate level computer skills i.e., Word and Excel.
• Ability to type 35 wpm.

Work Environment:

• At any one of the Value Added Companies (VAC), the environment can be associated with manufacturing, office, retail, and laboratory.
• The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection, face shield, gloves, masks, and closed toed shoes. The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter.
• The office and retail spaces are climate controlled by the season and location of the facility.

Bent Tubes, LLC Address: 304 Stonecrest Court, Neenah, WI 54956

Bent Tubes website: https://www.benttubes.com

Value Added Distributors website: https://vadtek.com/