Customer Service Representative II

Job Description

Job Title: Customer Service Representative II

Location: Van Nuys, CA

Zip Code: 91406

Duration: 6 Months

Pay Rate: $23 - $25/hr.

Keyword's: #VanNuysjobs; #CustomerServiceRepresentativejobs;

Start Date: Immediate

Job Summary

Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Duties

• Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.).
• Answer customer inquiries in a timely manner.
• Maintain customer relations.
• Remedy customer issues.
• Communicate and coordinate with internal departments.
• Act as backup for front desk (i.e., covering phones, greeting visitors).
• Cold call customers; Work with customers to understand and anticipate future needs.
  
  

Experience: 2-4 years

Education: Requires a high school diploma or equivalent.

• Has developed knowledge and skills through formal training or considerable work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
  
  

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.