What are the responsibilities and job description for the Customer Service Representative II position at TekWissen ®?
Position: Customer Service Representative II
Duration: 6 Months
Location: Van Nuys, CA, 91406
Work Type: Temporary Assignment
Job Type: Onsite
Shift Timings: 7:00 A.M - 3:30 P.M (M-F)
Pay Rate: $ 23.00-25.00/ Hourly
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an international technology group with three core businesses: aerospace, defense, and security. It develops, produces, and markets engines and equipment for air and space, defense electronics, and security solutions.
Job Summary:
- Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.
Duties:
- Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.)
- Answer customer inquiries in a timely manner; Maintain customer relations
- Remedy customer issues
- Communicate and coordinate with internal departments
- Act as backup for front desk (i.e., covering phones, greeting visitors)
- Cold call customers
- Work with customers to understand and anticipate future needs.
- Has developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Experience:
- 2-4 years
Education:
- Requires a high school diploma or equivalent.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Salary : $23 - $25