What are the responsibilities and job description for the IT Helpdesk Technician position at Behavioral Health Associates?
Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives.
We currently have an opening for a full-time, year-round IT Helpdesk Technician.
POSITION GOAL
You will be the first line of defense for our users, providing efficient and friendly support across a range of hardware, software, and network issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Troubleshoot user issues related to desktops, laptops, Chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications.
- Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise.
- Document issues and resolutions to build a knowledge base and improve future support.
- Escalate complex issues to senior IT staff as needed.
- Maintain and update ticketing system and documentation.
- Stay up-to-date on the latest technology trends and best practices.
- Travel between our locations to support our various buildings and programs.
- Contribute to a positive and collaborative IT environment.
- Attend staff meetings as required.
- Follow any other job-related directions or duties as instructed by your supervisor.
QUALIFICATIONS
- Experience in a technical support role, in an IT Helpdesk setting, preferred.
- Valid PA Drivers License, required.
- Strong understanding of computer hardware, software, and networking concepts.
- Passionate about technology and willing to learn new things.
- Ability to work independently and as a team.
- Experience with Microsoft 365, Google Workspace, and Microsoft Office.
- Strong written and oral communication skills.
- Ability to problem-solve and methodical approach to troubleshooting.
- Certifications in IT support or related fields, preferred.
- Customer service experience, preferred.
- Basic knowledge of structured cabling, preferred.
- Use power tools (drills, saws, cable pullers, etc.) for installation and mounting tasks.
- Perform basic construction tasks such as drilling, cutting, anchoring, and bracket installation.
PHYSICAL REQUIREMENTS:
- Ability to lift and carry equipment up to 50 lbs regularly.
- Comfortable standing, walking, bending, and kneeling for extended periods.
- Ability to work in tight spaces, under desks, and in server rooms.
- Capability to climb ladders and work with overhead cabling.
- Willingness to work in varying environmental conditions (e.g., warm server rooms, construction areas).
BENEFITS
- Full Time, Year-Round
- Paid Leave for Sick, Personal, Vacation Days and your Birthday!
- Time Off for Holidays
- Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance
- Company Paid: Group Life Insurance and Employee Assistance Program
- Retirement Plan with Company Match up to 3% of your Annual Salary
- Tuition Reimbursement
When applying to this position, please include a copy of your letter of interest, resume, current clearances and BHA's employment application.
Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions)
BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.