Software Engineer I – Production AI (Developer Support)

As a Software Engineer I on the Production AI team, you’ll play a critical role in supporting developers using our AI platforms and APIs. This is a hands-on, service-oriented engineering role focused on operating and improving internal AI systems, responding to developer needs, and driving efficiency through automation and documentation. You’ll work at the intersection of engineering, support, and AI enablement—helping the client successfully adopt cutting-edge AI tools in their workflows.

This role is ideal for an engineer who enjoys solving real user problems, thrives in fast-moving environments, and is excited to build foundational expertise in generative and agentic AI systems.

Responsibilities:

• Provide frontline developer support for Production AI tools and APIs by monitoring Slack channels, triaging requests, and resolving issues in a timely manner
• Operate and maintain internal AI services, ensuring reliability, uptime, and a high-quality developer experience
• Troubleshoot issues across APIs, integrations, and AI tooling, performing root cause analysis and driving resolution
• Create and maintain clear, concise documentation, including usage guides, FAQs, and operational runbooks
• Identify repetitive support patterns and build automations, tooling, or workflows to reduce manual effort and improve scalability
• Partner with engineers and product teams to escalate issues, improve platform usability, and inform roadmap priorities
• Contribute small features, fixes, and improvements to internal tools and services
• Participate in on-call or operational support rotations as needed

Required Qualifications:

• 2 years of professional software engineering experience or equivalent practical experience
• Strong foundational programming skills in at least one language (e.g., Python, Typescript, Java)
• Experience working with APIs, debugging services, and supporting production systems
• Familiarity with cloud environments, service monitoring, and basic DevOps practices
• Strong problem-solving skills with the ability to debug ambiguous issues across systems
• Clear communication skills and a customer-focused mindset when working with internal users
• Ability to operate independently on well-scoped tasks while seeking guidance when needed

Desired Qualifications:

• Familiarity with generative AI tools (e.g., ChatGPT, Claude, Gemini) and their practical applications
• Exposure to agentic AI systems, prompt engineering, or LLM-based workflows
• Experience supporting internal developer platforms or tooling ecosystems
• Experience writing technical documentation for developer audiences
• Scripting or automation experience (e.g., Python scripts, workflow automation, bots)
• Familiarity with observability tools (logging, metrics, alerting)

What You’ll Learn / Grow Into:

• Operating and scaling AI-powered platforms used across a large organization
• Applying LLMs and agentic systems to real-world developer workflows
• Building automation and tooling to improve developer experience at scale
• Collaborating across disciplines to deliver practical AI solutions

It’s our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law.

We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
• Accessing our or our customer’s assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players, employees, and temporary workers

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.