QA Hardware Lab Technician (Gaming)

As a QA Lab Technician, you'll support product teams and product development across. Using your knowledge of hardware and operating systems, you’ll build and procure the devices and software that QA will use to evaluate their products.

You’ll remain current on industry trends, call out known risks, and offer feedback on important product features; such as minimum specifications. You’ll also help organize accessibility testing, helping our client to make experiences that can be enjoyed by as many players as possible.

Quality Assurance Lab Technicians typically report to a QA Supervisor or QA Manager.

Responsibilities:

• Maintain an organized, clean, safe, secure and welcoming Lab environment for our client's developers
• Work with our client's procurement to obtain new hardware and parts for current systems
• Maintain and repair hardware and devices
• Maintain and audit Lab inventory
• Assist our client's developers with their testing needs
• Prepare devices for deployment into the lab
• Use available data to understand industry trends and react accordingly
• Recommend changes to system configurations to improve testing

Required Qualifications:

• You understand and empathize with the Player Experience, with a focus in gaming devices and peripherals
• Customer Service experience
• Familiarity with QA/Test processes
• Expert Proficiency in Windows 7 and higher
• Powershell knowledge and experience
• Expert Proficiency in OSX 10.10 and higher
• Ability to troubleshoot PC hardware, operating systems, device drivers, BIOS
• Experience with gaming hardware and peripherals
• Experience with mobile devices
• Legacy Android
• iOS Xcode provisioning
• Construct and repair PC hardware
• Experience using image deployment software such as Norton Ghost
• Familiarity with performance and benchmarking tools
• 2 years of relevant experience
• Able to carry/lift 40lbs

Desired Qualifications:

• Experience with maintaining hardware across several platforms; mobile, console, and PC.
• Networking experience

It’s our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law.

We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
• Accessing our or our customer’s assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players, employees, and temporary workers

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.