What are the responsibilities and job description for the Technical Support Specialist position at beBee Careers?
Job Overview
The Technical Support Representative will provide exceptional customer support by answering phone calls, responding to emails, and chatting with customers to resolve equipment issues and answer product-related questions.
Main Responsibilities:
- Answer hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions
- Communicate between end-users and internal sources to solve equipment issues
- Maintain knowledge of all private brand customers
- Enter orders, check status of orders, update customers on back-order items
- Process warranty registrations
- Dispatch service providers
- Assist in training service providers, distributors, reps, and outside sales
- Report issues back to the correct departments to better the equipment
- Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers
- Troubleshoot and diagnose service equipment
- Read electrical/hydraulic flow diagrams
Requirements:
- Two years customer service or call center experience; preferably in the auto industry
- General automotive knowledge
- Strong written and oral communications skills
- Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)
- Ability to work occasional weekends
