What are the responsibilities and job description for the Technical Support Specialist II position at E & E Tech?
Job Summary
E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.
The Technical Support Specialist II role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.
Detailed Responsibilities
- Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Assisting Level I technicians
Position Requirements & Competencies
- CompTIA A & Network (or equivalent) preferred
- MSP Experience Strongly Preferred
- Network Understanding
- Windows 10/11
- Windows Server
- Microsoft Office
- Microsoft 365
- Microsoft Intune
- Microsoft Entra
- macOS
- Desktop/Laptop Support
- Strong troubleshooting skills
- Ability to work independently and collaboratively
- Excellent communication and customer service skills
- Technical aptitude and service skills
- Utilize a ticketing system to document
- Must be able to work 40 hours a week
- Must have reliable and insured transportation with a clean driving record
Advancement opportunities are available for those interested in growing in the field, including Technical Operations Manager, System Administrator, Network Administrator, Cyber Security Specialist and various other positions based on performance.
Salary : $60,000 - $70,000