Technical Support Engineer

Job Title: Technical Support Engineer

Location: Madison, Wisconsin Area - Travel

Type: Contract (Long Term, Open-Ended)

Duration: Through June 30, 2026 Extensions Yearly

Overview

We are seeking a Technical Support Engineer to join a team responsible for maintaining and supporting the computer and network infrastructure for a large enterprise environment. This role involves extensive travel throughout Wisconsin and requires strong technical skills combined with excellent customer service.

Key Responsibilities

• Install, configure, troubleshoot, and maintain computer hardware and software across multiple locations.
• Provide technical support and resolve issues for end-users in various office and courtroom environments.
• Perform field service for hardware upgrades and emergency technical interventions.
• Respond effectively to unplanned events such as system failures or natural disasters.
• Ensure compliance with security policies and best practices.

Top Required Skills

• Minimum 2 years of experience in an enterprise IT environment.
• Strong customer service and communication skills.
• Logical thinking and problem-solving abilities.
• Proven ability to install, configure, repair, and maintain computer hardware.

Preferred Skills

• Knowledge of computer networking principles.
• Familiarity with digital audio recording equipment.
• Understanding of user account management in an Active Directory environment.

Additional Requirements

• Must be a current Wisconsin resident.
• Valid driver's license and ability to travel extensively (25-50% of the time) with occasional overnight stays.
• Ability to lift and move equipment up to 75 lbs.
• Mileage reimbursement provided for personal vehicle use.

Education

• Associate's Degree in Computer Science, Information Technology, or related field (or equivalent experience).
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™