What are the responsibilities and job description for the Technical Support Engineer position at Experis?
Our client, a government enterprise supporting the judicial system, is seeking a dedicated and skilled Technical Support Engineer to join their team. As a Technical Support Engineer, you will be part of the IT support department supporting a wide network of court-related operations. The ideal candidate will demonstrate excellent problem-solving skills, strong communication abilities, and a commitment to providing outstanding customer service, which will align successfully in the organization.
Job Title:Technical Support Engineer
Location:Madison, WI
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title:Technical Support Engineer
Location:Madison, WI
- Must be able to travel throughout the State of Wisconsin, including overnight stays as needed.
- A valid Wisconsin driver’s license is required.
- Mileage reimbursement will be provided at $0.51 per mile for travel from the employee’s normal place of work to the off-site location and for the return trip, if a personal vehicle is used.
- Provide maintenance and support for Wisconsin Court System software and hardware.
- Install, configure, and troubleshoot computer hardware and software across multiple locations throughout Wisconsin.
- Deliver technical customer support to court system employees and resolve technical issues efficiently.
- Perform field service tasks such as hardware upgrades and troubleshooting to ensure system reliability.
- Respond promptly to unplanned events like system failures or natural disasters affecting production systems.
- Minimum of 2 years' experience in an enterprise IT environment.
- Proven ability to install, configure, repair, and maintain computer hardware and peripherals.
- Excellent customer service skills with strong communication and logical thinking abilities.
- Knowledge of computer operating systems, hardware, and local and wide area networking principles.
- Associate’s Degree in computer science, computer technician, or a related field.
- Opportunity to work in a meaningful role supporting the judicial system across Wisconsin.
- Engage in diverse technical challenges and develop your skills in a dynamic environment.
- Work with a collaborative team committed to excellence and service.
- Travel throughout the state with mileage reimbursement and flexible scheduling.
- Be part of a stable organization with a contract duration through June 30, 2026, with potential for extension.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
