Customer Sales Specialist

Our client is seeking a Customer Sales Specialist for maternity leave coverage at their office in Salt Lake City! The Customer/Sales Liaison is responsible for delivering exceptional customer service by managing all aspects of customer orders from receipt through fulfillment. This role serves as a primary point of contact for customers and Sales staff, ensuring accurate order processing, timely communication, and adherence to company service standards.

Essential Duties and Responsibilities

• Maintain professional, service-oriented relationships with all assigned customers.
• Receive customer purchase orders, coordinate all order specifications, enter orders into the system, and prepare documentation for shipment.
• Confirm purchase orders and communicate any issues, discrepancies, or delays in a timely manner.Respond to customer inquiries regarding order status, tracking information, Certificates of Analysis, shipments, credits, scheduling, cancellations, adjustments, and warehousing activities.
• Maintain customer contracts within the database; collaborate with Product Managers and Sales personnel to manage product release schedules.
• Provide ongoing support to assigned Sales staff to ensure customer expectations are consistently met or exceeded.
• Support internal team members to help maintain seamless customer service across all accounts.
• Prepare and process shipping documentation in accordance with company procedures.
• Communicate customer shipping requirements clearly and accurately to warehouse personnel.
• Arrange transportation and freight through the company's Transportation Management System (TMS).
• Monitor open orders to ensure on-time delivery performance.Meet or exceed departmental Key Performance Indicator (KPI) expectations.

What we're looking for:

• Strong written communication and customer service skills
• Dependability and a team-oriented mindset (small, close-knit team of 4)
• Basic Microsoft Office skills (Word, Excel for data entry and attention to detail)
• CRM/ERP system experience is a plus, but not required
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)