What are the responsibilities and job description for the Operation Analyst position at BCforward?
Job Title: Operations Analyst III
Location: 20 North Meridian Street Indianapolis, IN 46204
Contract Duration: 04 Months contract
Responsibilities
Position Overview
The Knowledge Operations Specialist will provide critical support to the Legal and Corporate Affairs Knowledge and Enablement Management (KEM) team during a four-month contract period. This role will focus on enterprise policy updates, knowledge article publishing, and operational support to ensure seamless continuation of knowledge operations workflows.
Key Responsibilities:
Knowledge Article Management
* Support knowledge updates and publishing across Confluence and multiple Salesforce orgs (Org62, Legal Ops, Peopleforce, Supportforce)
* Assist with knowledge content governance and quality assurance processes
* Support CAP Compass content updates and cross-linking initiatives
* Help maintain AI-ready knowledge formats and structures
Policy & Documentation Support
* Assist with enterprise policy management, updates and publication in Confluence
* Assist with Standard Operating Procedures (SOPs) reviews and updates
Administrative & Project Support
* Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements
* Support management of legal knowledge subscriptions and Do Not Call list management and updates
* Submit regular status reports on progress
Required Skills & Experience
Essential
* 3-5 years experience in knowledge management/operations, legal operations, or similar field
* Strong project coordination and administrative skills
* Experience with content management systems and documentation workflows
* Excellent attention to detail and ability to manage multiple priorities
* Strong written communication skills
* Ability to work independently with minimal supervision
Preferred
* Experience with Salesforce platforms and knowledge base management
* Familiarity with legal or compliance documentation
* Background in policy management
* Knowledge of AI/agent content preparation