What are the responsibilities and job description for the Executive Receptionist position at BCforward?
Title: Executive Receptionist
Location: Denver, CO 80202 Onsite
Client: JPMorgan Chase
Contract: 3-6 month (s) contract with possible extension or conversion to FTE
Pay Rate: $18.67/hr. on W2
As a Client Center Receptionist, you play a pivotal role in shaping the first impression of our organization for both employees and clients. Your responsibilities extend beyond managing the front desk; you are the face of our company, embodying the principles of hospitality and exceptional customer service. By adhering to the 10-5 rule-acknowledging clients at 10 feet and greeting them at 5 feet, you ensure a welcoming and professional atmosphere. Your role involves escorting clients to their meeting rooms, providing light meeting planning support, and offering immediate solutions to inquiries, all while maintaining a high standard of service. The ideal candidate is customer-focused, with excellent organizational skills and keen attention to detail.
Job Responsibilities
- Stand, greet, and welcome all clients to the Client Center throughout the day. Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort.
- Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors
- Work closely with internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery
- Learn the EMS reservation system, to track events and understand expectations for each meeting
- Conduct various administrative tasks such as updating reservations as needed, answering the phones/taking messages for event planners, placing facilities tickets for events, receive and log packages, ensure business center is tidy and review supply inventory
- Demonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supported
- Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees
- Familiarize frequent users within the building and guests arriving to the center
- Assist planners with light data entry for events, contributing to the overall efficiency and success of the Client Center
Qualifications
- Bachelor degree required
- 2 years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
- Ability to stand for long periods, maintaining a welcoming presence at the front desk.
- Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment
- Skills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPoint
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 248030 when responding to this ad.
Salary : $18 - $19