What are the responsibilities and job description for the Front Desk Manager position at Baymont Inn and Suites?
Responsibilities for Front Desk Manager
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Responsible to ensure guest satisfaction and make necessary adjustments to improve quality.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
- Handle and manage customer complaints
- Ensure and manage guest satisfaction
Job Type: Full-time
Pay: $20.75 - $24.99 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $21 - $25