What are the responsibilities and job description for the Front Desk Attendant position at Baymont Glenwood?
Baymont by Wyndham – Glenwood, MN
Baymont by Wyndham is looking for a dependable and friendly Front Desk Attendant to join our team. This position is responsible for checking guests in and out, assisting with guest needs, answering phones, and helping keep the front desk running smoothly.
Responsibilities
- Check guests in and out of the hotel
- Make and update reservations
- Answer phone calls and assist with guest questions
- Process payments and maintain accurate guest information
- Provide guests with information about the hotel and local area
- Respond to guest requests and concerns in a professional manner
- Communicate with housekeeping and other departments regarding room status and guest needs
- Complete basic front desk paperwork and shift duties
- Keep the front desk, lobby, and surrounding areas clean and organized
- Handle basic issues that may come up during the shift and contact management when necessary
- Complete assigned front desk side work during slower periods
What We're Looking For
- Dependable and able to arrive to scheduled shifts on time
- Friendly and professional with guests
- Comfortable using computers and learning hotel systems
- Good communication and basic customer service skills
- Able to stay organized and handle multiple tasks
- Able to work independently and use good judgment
- Willing to help where needed and stay productive throughout the shift
- Able to work weekends and holidays as scheduled
- Previous hotel or customer service experience is helpful, but not required
We're looking for someone who is reliable, helpful, and understands that the front desk sets the tone for a guest's experience at the hotel.
Pay: From $16.00 per hour
Work Location: In person
Salary : $16