What are the responsibilities and job description for the Front Desk position at baymont by wyndham?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing front desk operations. This role requires strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls, respond to inquiries, and direct calls as necessary.
- Manage appointment scheduling and maintain accurate records.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Handle customer complaints or concerns with professionalism and empathy.
- Provide information about services offered and assist clients with their needs.
- Collaborate with other staff members to ensure seamless operations within the office.
- Other duties as required.
Skills
- Previous experience of front desk is preferred.
- Strong phone etiquette and communication skills to interact effectively with clients.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Excellent organizational skills to manage multiple tasks simultaneously.
- Strong customer service orientation to foster positive relationships with clients.
- Effective time management skills to prioritize tasks and meet deadlines.
Join our team as a Front Desk Agent where your contributions will make a difference in providing exceptional service to our clients!
Job Types: Full-time, Part-time, Temporary, Contract
Pay: $13.00 - $15.00 per hour
Work Location: In person
Salary : $13 - $15