What are the responsibilities and job description for the E-Commerce Operations Assistant position at Bayland Health?
About Us
Bayland Health is a fast-growing wellness company with a portfolio of four nutrition brands, led by our flagship brand, Micro Ingredients. From superfoods to vitamins, we deliver pure, high-quality ingredients trusted by over 10 million health-conscious consumers.
We are seeking an Operations Assistant to support the day-to-day execution of e-commerce and operational activities across multiple online marketplaces. This role will assist with listing support, fulfillment coordination, operational troubleshooting, and cross-functional communication to help maintain smooth business operations.
The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working in a fast-paced e-commerce environment. This position requires someone who can follow workflows accurately, handle multiple tasks efficiently, and collaborate effectively with different departments to complete assigned projects and operational tasks.
Key Responsibilities
1.Marketplace & Backend Operations
- Assist with product setup, listing maintenance, image updates, and operational data management.
- Execute assigned tasks in accordance with internal workflows, SOPs, and platform requirements.
- Monitor operational issues and escalate concerns when necessary.
2.Order & Fulfillment Support
- Support replacement order validation and fulfillment coordination.
- Prepare, submit, and follow up on reimbursement claims for lost, damaged, or service-failure shipments with 3PL providers.
3.Cross-Functional Collaboration
- Collaborate with operations, marketing, customer service, content, and supply team to support daily business operations.
- Provide timely updates on assigned tasks, project progress, and operational issues.
Required Skills and Qualifications
- Authorized to work in the U.S. without sponsorship, now or in the future.
- Ability to work on-site at our Montclair, CA office.
- Bachelor’s degree in Communications, Operations Management, or a related field.
- Strong organizational skills and attention to detail, and ability to manage multiple deadlines.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Self-motivated, dependable, and able to work both independently and collaboratively.
- Basic to intermediate proficiency in Microsoft Excel.
- Bilingual proficiency in English and Chinese is a plus.
Why Bayland Health
- Join a mission-driven team in the growing health & wellness space.
- Gain hands-on experience with major e-commerce platforms and operational systems.
- Opportunities for career growth and internal development.
- Collaborative and fast-paced work environment.
- Work alongside cross-functional teams supporting rapidly growing brands.
Salary & Benefits
- Base pay: $22-$24/hour
- Annual performance-based bonus
- Medical, dental insurance
- 401(k) with company match
- Paid time off, sick leave, and holidays
- Free office snacks and drinks
The level, location, job-related knowledge, skills, and experience will determine the compensation offered.
If you’re passionate about health and wellness—even if you don’t meet every requirement—we encourage you to apply.
Bayland Health is an equal opportunity employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other status protected under applicable federal, state, or local law.
Salary : $22 - $24