What are the responsibilities and job description for the Guest Services Associate II - Part-Time position at Baton Rouge General?
Be the Voice of Care – Join Our Team!
What We’re Looking For:
- A courteous and detail-oriented professional with strong communication skills.
- Experience Requirements:
o Experience in switchboard, receptionist, or clerical work preferred.
- Educational Requirements:
o High School Diploma or GED preferred.
- Special Skills, Licenses, and Knowledge Requirements:
o Computer skills are preferred.
o Ability to handle multiple calls efficiently and maintain confidentiality.
Why You'll Love Working With Us:
At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.
- A comprehensive benefits program for you and your family.
- Professional development and support.
- Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
- We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.
- Check out our employee perks https://www.brgeneral.org/documents/careers/BRG-Employee-Perks.pdf!
What You Will Do:
Efficiently and courteously process all incoming calls, facilitate emergency code paging, and operate a multi-station switchboard to assist internal and external customers.
- Answer, route, and place calls using appropriate telephone etiquette.
- Handle emergency/disaster code paging and voice paging according to policy.
- Maintain awareness of hospital departments, programs, and personnel for accurate call routing.
- Update and maintain contact lists, on-call books, and departmental logs.
- Operate overhead paging and external paging systems to contact physicians and staff.
- Ensure compliance with HIPAA and safety standards.
- Perform other duties as assigned.
What Sets BRG Apart:
At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.
With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.
Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.
Looking for a guest service associate to help our guests and staff at our information desks. Hours are needed for days, evenings and weekends, with flexibility to cover any shifts or area needed. Our team works in all areas of the hospital from 4:30am - 8pm and 11am - 2am in emergent areas 7 days a week. Exciting job opportunities, growth and leaderships opportunities are available for those with drive, ambition and a "spirit of teamsmanship" and helping others. Extensive hours on your feet, as well as the ability to initiate conversations, have empathetic solution-focused problem-solving skills and familiarity with medical terminology and healthcare a plus.