Guest Services Associate II - Part-Time

Be the Voice of Care – Join Our Team!

What We’re Looking For:

·         A courteous and detail-oriented professional with strong communication skills.

·         Experience Requirements:

o    Experience in switchboard, receptionist, or clerical work preferred.

·         Educational Requirements:

o    High School Diploma or GED preferred.

·         Special Skills, Licenses, and Knowledge Requirements:

o    Computer skills are preferred.

o    Ability to handle multiple calls efficiently and maintain confidentiality.

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

·         A comprehensive benefits program for you and your family.

·         Professional development and support.

·         Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.

·         We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.

·         Check out our employee perks https://www.brgeneral.org/documents/careers/BRG-Employee-Perks.pdf !

What You Will Do:

Efficiently and courteously process all incoming calls, facilitate emergency code paging, and operate a multi-station switchboard to assist internal and external customers.

·         Answer, route, and place calls using appropriate telephone etiquette.

·         Handle emergency/disaster code paging and voice paging according to policy.

·         Maintain awareness of hospital departments, programs, and personnel for accurate call routing.

·         Update and maintain contact lists, on-call books, and departmental logs.

·         Operate overhead paging and external paging systems to contact physicians and staff.

·         Ensure compliance with HIPAA and safety standards.

·         Perform other duties as assigned.

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.

Part-Time