L1 Support Specialist

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity located in Richmond, VA.

We’ll Provide:

• Salary starting at $45,000 scalable based on experience.
• Retirement plan, PTO, and health insurance benefits.
• On-site gym, sauna, and gaming room to enjoy during your downtime.
• Friendly, people-focused management and technical mentors to foster your career development.

What You’ll Do:

• Primary Focus: You must be comfortable providing phone support for up to 6 hours per day as the primary focus of this role.
• High-Volume Support: Success in this position is defined by the ability to handle Level 1 issues effectively and with high volume.
• Technical Assistance: Provide top-tier support for 100 small to medium-sized clients via email and phone.
• Environment Management: Resolve technical issues across various environments, including Office 365, on-premise, and cloud solutions.
• Network Maintenance: Assist in maintaining and troubleshooting client networks, including LAN/WAN, firewalls, and access points.
• Service Efficiency: Prioritize tickets, set client expectations, and deliver outstanding customer service while accurately documenting solutions.

Skills You’ll Need:

• Experience: 0-2 years of hands-on PC support experience.
• Customer Service: Confidence and commitment to top-tier customer service in a fast-paced environment.
• Adaptability: Strong interpersonal skills, a positive mentality, and the ability to change tasks rapidly.
• Technical Knowledge: A general knowledge of different hardware platforms, cloud services (Office 365), and basic networking protocols.
• Organization: The ability to stay organized and follow tasks through to completion with accuracy.
• Learning Mindset: A willingness and ability to learn new applications and skills.
• Requirements: A valid driver's license and reliable transportation for occasional on-site client support.

Ready to Apply?

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Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing?u=1182753