What are the responsibilities and job description for the MSP Help Desk Specialist position at Bastionpoint Technology?
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity located in Richmond, VA.
We’ll provide:
- Generous benefits package including health insurance, PTO, and retirement plan
- On-site gym, sauna, and gaming room
- Predictable set schedule to help promote work/life balance
- Weekly team meetings and get togethers
- A collaborative environment that fosters career development and formal learning
- opportunities
- Salary of $55-$70k based on experience
What you’ll do:
- Provide top-tier support for 100 small to medium sized clients via email, phone, and on-site assistance
- Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
- Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
- Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
- Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
Skills You’ll Need:
- 3 years of experience in a help desk or technical support role (MSP experience preferred)
- Hands-on experience with SMB environments and ticketing systems
- Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
- Experience with Active Directory, Exchange, and Hyper-V is a strong plus
- Excellent communication skills, with the ability to assist both technical and non-technical users
- A self-motivated, team-oriented mindset with a passion for problem-solving
- A valid driver's license and reliable transportation for on-site client support
Ready to Apply?
- Quick apply with your resume OR
- Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?=111098
Salary : $55,000 - $70,000