What are the responsibilities and job description for the L1 Support Specialist position at PeopleSharp?
Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.
If you are looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we'd love to hear from you! This is an on-site opportunity located in Richmond, VA.
We'll Provide:
- Salary starting at $45,000 scalable based on experience.
- Retirement plan, PTO, and health insurance benefits.
- On-site gym, sauna, and gaming room to enjoy during your downtime.
- Friendly, people-focused management and technical mentors to foster your career development.
What You'll Do:
- Primary Focus: You must be comfortable providing phone support for up to 6 hours per day as the primary focus of this role.
- High-Volume Support: Success in this position is defined by the ability to handle Level 1 issues effectively and with high volume.
- Technical Assistance: Provide top-tier support for 100 small to medium-sized clients via email and phone.
- Environment Management: Resolve technical issues across various environments, including Office 365, on-premise, and cloud solutions.
- Network Maintenance: Assist in maintaining and troubleshooting client networks, including LAN/WAN, firewalls, and access points.
- Service Efficiency: Prioritize tickets, set client expectations, and deliver outstanding customer service while accurately documenting solutions.
Skills You'll Need:
- Experience: 0-2 years of hands-on PC support experience.
- Customer Service: Confidence and commitment to top-tier customer service in a fast-paced environment.
- Adaptability: Strong interpersonal skills, a positive mentality, and the ability to change tasks rapidly.
- Technical Knowledge: A general knowledge of different hardware platforms, cloud services (Office 365), and basic networking protocols.
- Organization: The ability to stay organized and follow tasks through to completion with accuracy.
- Learning Mindset: A willingness and ability to learn new applications and skills.
- Requirements: A valid driver's license and reliable transportation for occasional on-site client support.
Ready to Apply?
Quick apply with your resume
OR
Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing?u=1182753
Salary : $45,000