What are the responsibilities and job description for the SCHEDULER position at Bare Derm Group Inc.?
Position Title: Scheduler
Department: Operations
Reports To: Director of Operations
FLSA Status: Non-exempt
Company Overview
Bare Dermatology is a dynamic dermatology group dedicated to providing the highest quality clinical care and exceptional patient experiences. We foster a collaborative, inclusive, and people-centered environment where employees feel valued and empowered to learn and grow. Our unwavering commitment to both our patients and our team sets us apart as a leader in dermatological care.
The Ideal Bare Dermatology Teammate:
To thrive in our environment, you will embody these qualities:
- Positive Attitude: You approach challenges with optimism and enthusiasm.
- Results-Oriented: You set high expectations and strive for excellence in all you do.
- Innovative: You think outside the box and seek creative solutions.
- Passionate: You are dedicated to your work and driven to make a difference.
- Self-Motivated: You take initiative and proactively seek out ways to improve.
- Collaborative: You are a team player who values communication and cooperation.
Summary:
The Scheduler is responsible for utilizing clinical knowledge to schedule appropriate procedures and surgeries based on provider orders. This role involves scheduling office-based and outpatient procedures that align with the patient’s diagnosis and procedure requests. Exceptional customer service skills are essential, as the Scheduler will interact with patients, employees, surgery center staff, hospital personnel, and the public. The Scheduler must efficiently handle written and oral correspondence related to scheduling changes or cancellations in a timely and accurate manner. Strong organizational skills and the ability to manage a demanding workload with precision are critical. This position requires frequent communication with a diverse client base. Bilingual proficiency in Spanish is strongly preferred.
Essential Duties and Responsibilities:
- Schedules and reschedules office and outpatient medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling procedures, surgical assist, medical representative assistance and equipment.
- Schedules and reschedules office and outpatient medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
- Enter notes/special instructions needed for scheduling in the electronic medical record.
- Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Works closely with insurance and billing manager to prevent mistakes and delays in care.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
- Assists other members of the department as needed.
- Communicates reports in a concise, informative manner.
- All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct and mission, values & vision.
Supervisory Responsibilities: No
Qualifications:
Education: High School Diploma or general equivalency diploma (GED), medical assistant diploma or certification from an accredited vocational institution or a community college course in medical assisting preferred.
Experience: One year of recent experience working in a medical facility as a scheduler and/or documented evidence of externship completed in a medical office preferred. Familiarity with ModMed/EMA system is a plus.
Bilingual in Spanish/English is strongly preferred.
Skills:
- Skill in performing scheduler tasks appropriately.
- Skill in diplomacy and tact in interpersonal interactions.
- Skill in understanding patient education needs by effectively sharing information with patients and families.
Work Environment:
This position will be a hybrid role. Rotation between being in our Rockwall location, and working from home.
Compensation and Benefits:
Comprehensive benefits package provided, including a 401(k) plan.
Career Development Opportunities:
The organization provides opportunities for continued professional development and training to support employee growth and advancement.
Confidentiality:
The employee acknowledges that all patient information, financial data, business strategies, and other information encountered during the course of employment with Bare Dermatology is strictly confidential. Any unauthorized disclosure of this information to individuals or entities outside of Bare Dermatology is prohibited and may result in immediate termination of employment and potential legal action.
Physical Demands:
This position requires the ability to occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Duties and Coverage:
This job description is not exhaustive, and other duties may be assigned as needed. At times, you may be required to assist in other offices or departments based on the needs of the organization. Reasonable notice will be provided prior to such requests, and your cooperation and flexibility are essential to ensuring the smooth operation of our team.
Bare Dermatology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.