MEDICAL RECEPTIONIST

Position Title: Medical Receptionist
Department: Clinical Operations
Reports To: Territorial Office Manager
Category: Front Office
FLSA Status: Non-exempt

Company Overview
Bare Dermatology is a dynamic dermatology group dedicated to providing the highest quality clinical care and exceptional patient experiences. We foster a collaborative, inclusive, and people-centered environment where employees feel valued and empowered to learn and grow. Our unwavering commitment to both our patients and our team sets us apart as leaders in dermatological care.

The Ideal Bare Dermatology Teammate:
To thrive in our environment, you will embody these qualities:

• Positive Attitude:You approach challenges with optimism and enthusiasm.
• Results-Oriented:You sethigh expectationsand strive for excellence in all you do.
• Innovative:Youthink outside the boxand seek creative solutions.
• Passionate:You are dedicated to your work and driven to make a difference.
• Self-Motivated:You take initiative and proactively seek out ways to improve.
• Collaborative:You are a team player who values communication and cooperation.

Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors at our dermatology clinic. This role is essential in creating a welcoming environment, managing front desk operations, and ensuring smooth patient flow and administrative efficiency. The ideal candidate will be highly organized, detail-oriented, and passionate about providing excellent patient care.

Essential Duties and Responsibilities:

Patient Interaction:

• Performsandassistsin performing check-in and check-out duties.
• Greet patients and visitors warmly, ensuring a professional, courteous first impression.
• Directs patients, salespeople, and visitorsatthe check-inarea.
• Instructs new patients on completing medical history and information forms.

• Updates returning patients' demographics and insurance information.
• Greetspatients at checkout,answersquestions, andaidsas necessary.

Administrative Responsibilities:

• Confirms patients' insurance eligibility andcopiesall pertinent information.
• Entersappropriate datainto the computer systems and retrieves data as needed.
• Generates encounter forms and bills for patient visits.
• Compiles all necessary information for visits, including referrals, and distributes it to clinical staff.
• Prepares andmaintainsmedical charts, reports, and correspondence.
• Reviews medical records for completeness and organizes them into standard order for filing.
• Schedules, confirms, and reschedules patient appointments while providing appointment cards.

Financial/Payment Processing:

• Collects co-pays, balances, and posts payments to financial records.
• Retrieves bills, verifies demographic and insurance information, and enters data into the system.
• Balancescharges and payments for each provider using financial records.
• Adjusts errors and resolves complaints, recommending policyrevisionsas necessary.

Operational Support:

• Maintains cleanliness and organization of the front desk and waiting area.
• Monitors voicemail and email communications, ensuringtimelyresponses.
• Coordinates with medical staff to ensure smooth patient flow and efficient office operations.
• Attends all required meetings and training as outlined by Bare Dermatology.

• Completes paperwork and other administrative tasks as assigned.
• Assistswith inventory management, stocking, and supply ordering as needed.
• Upholds patient confidentiality andcomplies withHIPAA regulations.

Supervisory Responsibilities: None

Qualifications:

Education: High school or equivalent (Required)

Experience:

• Dermatologyor specialty medical office: 2 years (Preferred)
• Experience with ModMed PM/EMA software: 2 years (Preferred)
• Customerservice experience in healthcare or related fields.

Skills: 

• Strong written and verbal communication skills.
• Exceptional phone etiquette and customer service abilities. 
• Proficiencyin Microsoft Office Suite (Excel, Word, Outlook). 
• Basic knowledge of medical office procedures and insurance verification. 
• Ability to multitask and prioritize tasks in a fast-paced environment. 
• Strong organizational skills with consistent follow-up.

Work Environment:
This position will be based on site in one of our clinics.

Physical Demands:
This position requires the ability to occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.