What are the responsibilities and job description for the Client Services Support (Administrative Officer I) - Non-Merit position at Baltimore County, MD?
DESCRIPTION
BENEFITS
QUESTIONS
This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.
Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Department of Housing and Community Development.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You can attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Examples of Duties
Under general supervision of the Ombudsman, provides routine administrative and technical support, such as sorting and distributing mail, answering phones, monitoring all social platforms, and directing visitors.
Essential Duties
- Receives and directs incoming telephone calls.
- Answers inquiries and provides routine information to the public.
- Receives and directs visitors, and may serve as receptionist.
- Receives, sorts, and delivers intra and inter-office communications, packages, and other materials.
- Performs routine filing of documents according to established office procedures.
- Operates office machinery, such as photocopiers and scanning including performing minor maintenance repairs; operates multi-line telephones, and Elite for retrieval of data.
- Create, curate and manage social media content for BCOH while engaging with followers and clients timely and professionally.
- Monitor and manage online reputation and take necessary action to mitigate negative feedback or comments.
- Performs other related duties as required.
Qualifications
Possession of a high school diploma or an appropriate equivalent
Plus
Four years of experience in a customer service environment.
(Additional education may be substituted on a year-for-year basis for the required experience. Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.)
- Ability to communicate orally.
- Ability to learn office procedures.
- Ability to operate office machinery as listed in essential duties.
- Ability to read. Ability to follow directions.
- Ability to get along with others.
- Ability to concentrate.
- Computer Literate; Microsoft Programs
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).
Mail or deliver documents to:
ATTN: Client Services Support (Administrative Officer I) - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
Conditions of Employment
Certified Housing Specialist Certification within 1 year of employment.
Physical and Environmental Conditions
The work of this classification is essentially sedentary but may include the operation of office equipment and occasional walking, standing, or other limited physical activities.
Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.
308 Allegheny Avenue
Towson, Maryland, 21204
This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.
Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Department of Housing and Community Development.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You can attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Examples of Duties
Under general supervision of the Ombudsman, provides routine administrative and technical support, such as sorting and distributing mail, answering phones, monitoring all social platforms, and directing visitors.
Essential Duties
- Receives and directs incoming telephone calls.
- Answers inquiries and provides routine information to the public.
- Receives and directs visitors, and may serve as receptionist.
- Receives, sorts, and delivers intra and inter-office communications, packages, and other materials.
- Performs routine filing of documents according to established office procedures.
- Operates office machinery, such as photocopiers and scanning including performing minor maintenance repairs; operates multi-line telephones, and Elite for retrieval of data.
- Create, curate and manage social media content for BCOH while engaging with followers and clients timely and professionally.
- Monitor and manage online reputation and take necessary action to mitigate negative feedback or comments.
- Performs other related duties as required.
Qualifications
Possession of a high school diploma or an appropriate equivalent
Plus
Four years of experience in a customer service environment.
(Additional education may be substituted on a year-for-year basis for the required experience. Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.)
- Ability to communicate orally.
- Ability to learn office procedures.
- Ability to operate office machinery as listed in essential duties.
- Ability to read. Ability to follow directions.
- Ability to get along with others.
- Ability to concentrate.
- Computer Literate; Microsoft Programs
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).
Mail or deliver documents to:
ATTN: Client Services Support (Administrative Officer I) - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
Conditions of Employment
Certified Housing Specialist Certification within 1 year of employment.
Physical and Environmental Conditions
The work of this classification is essentially sedentary but may include the operation of office equipment and occasional walking, standing, or other limited physical activities.
Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.
Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees
Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.
Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
Smoke free workplace
All Baltimore County offices are smoke free.
Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
Health Insurance
In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:
Medical, Prescription, Dental and Vision insurance.
Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
Life Insurance
In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Paid Leave
Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.
Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.
Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.
Bereavement Leave
Jury Leave
Military Leave
Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.
Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
Disclaimer
Salary : $19 - $28
