What are the responsibilities and job description for the Shift Manager - Casino position at Bally's?
Job Responsibilities
- Oversee daily operations during the assigned shift, ensuring staffing, service levels, and operational needs are effectively managed.
- Supervise, coach, and support casino team members to promote accountability, professionalism, teamwork, and exceptional guest service.
- Monitor casino floor activity to ensure compliance with company policies, internal controls, gaming regulations, safety standards, and applicable laws.
- Respond to guest concerns, complaints, disputes, and service issues in a timely, professional, and solutions-focused manner.
- Coordinate with Security, Surveillance, Cage, Slots, Table Games, and other departments to address incidents, equipment issues, guest needs, and operational priorities.
- Review shift activity, cash-handling processes, fills, credits, jackpots, variances, and related documentation as applicable to the operation.
- Support investigations, incident response, emergency procedures, and regulatory reporting requirements as directed.
- Maintain a visible presence on the casino floor to identify service opportunities, operational risks, team member needs, and guest experience trends.
- Assist with scheduling, breaks, shift coverage, performance coaching, training, and employee relations matters in partnership with department leadership and Human Resources.
- Prepare clear and accurate shift reports, pass-down notes, incident summaries, and operational updates for senior leadership.
Competencies
- Strong leadership, communication, conflict resolution, judgment, and problem-solving skills.
- Excellent verbal and written communication skills
- Ability to remain calm and decisive in a fast-paced, guest-facing, and highly regulated environment.
- Proficiency with basic computer applications, reporting tools, and casino management systems preferred
Work Environment
- This position works primarily on the casino floor and may require extended standing, walking, bending, and interaction with guests and team members in a busy gaming environment.
- The role requires flexibility to work varied shifts, including nights, weekends, holidays, and overtime as business needs require.
Salary: $70k - $70k DOE
Salary : $70