What are the responsibilities and job description for the Player Development - Executive Casino Host position at Bally's?
Why Bally's?
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role: Executive Casino Host
Responsibilities:
- Initiates phone contact with premium patrons to drive trips.
- Resolves all high-end patrons' requests/disputes.
- Reconciles all comps outside of point redemption.
- Maintains a detailed record of premium patron comments.
- Handles all hotel upgrades for expected arrivals.
- Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
- Develops relationships with VIP casino guests to ensure incremental visits.
- Coordinates complimentary, special services and hospitality for identified guests.
- Oversees, solicits and identifies new gaming guests for the players' club program.
- Meets and greets players on the casino floor, at special events and promotions.
- Responsible for the retention of existing guests.
- Arranges for special services related to top tier players.
- Answers all inquiries concerning the club and explains club benefits.
- Participates in various promotional programs and activities of the department as required.
- Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
- Maintains familiarity with the IGS System.
- Attends marketing functions as appropriate.
- Greets jackpot winners and offers publicity.
- Interacts with the Marketing Dept in hosting special events for identified guests.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
- Provides exceptional customer service
- Performs other duties as assigned.
Qualifications:
- Bachelor's degree in Business or Marketing or equivalent work experience preferred.
- Must possess sales management skills and be an expert in delivering customer service.
- Must possess superior communication skills
- Must be able to report to work on time as scheduled
- Must be able to work weekends, holidays and nights as needed
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must present an overall professional appearance and report to work in appropriate attire
- Must have knowledge of all Windows based programs such as Word, Excel and Access.
- Must be able to speak, read and write English
- Bachelor's degree in Business or Marketing or equivalent work experience preferred.
- Must possess sales management skills and be an expert in delivering customer service.
- Must possess superior communication skills
- Must be able to report to work on time as scheduled
- Must be able to work weekends, holidays and nights as needed
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must present an overall professional appearance and report to work in appropriate attire
- Must have knowledge of all Windows based programs such as Word, Excel and Access.
- Must be able to speak, read and write English
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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