What are the responsibilities and job description for the Service Dispatcher position at Ballard Natural Gas Service?
Ballard Natural Gas is a family-owned HVAC business proudly serving residents and businesses of the Greater Seattle area since 1993. We pride ourselves on building a rewarding work environment for our staff and continuously show our appreciation for their dedication and hard work. We have assembled a dynamic and knowledgeable team that genuinely enjoys coming to work each day to support each other and our customers. We are currently looking for like-minded, dynamic individuals to join our growing team. For more information, apply today!
Why You'll Love Working At Ballard Natural Gas
Our Values
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Work Hours: 7:30 am to 4:30 pm, Monday through Friday, some overtime
Required Qualifications
Why You'll Love Working At Ballard Natural Gas
- Full Benefits Package:
- 100% of employee premiums for medical, dental, vision, and prescription coverage.
- 50% coverage for family member premiums.
- Generous Paid Time Off:
- 7 paid holidays per year.
- Paid Vacation: 1 week of vacation in the first year of service, 2 weeks of vacation after 2-4 years of service, and 3 weeks after 5 years.
- Sick time accrual: 1 hour per 40 hours worked.
- Retirement Plan: Safe Harbor 401(k) with a 4% company match to help you plan for your future.
- Opportunity for Growth: We believe in promoting from within and providing ongoing development to help you advance your career.
Our Values
- Our clients' needs are our top priority
- We will treat our team members like family
- Quality and customer service will drive all of our decisions
- If it's not right for our clients then it's not right for us
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Work Hours: 7:30 am to 4:30 pm, Monday through Friday, some overtime
Required Qualifications
- Strong computer proficiency
- Project management, scheduling or similar experience preferred
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Management or supervisory experience preferred
Salary : $28 - $32